Desk Head, Messaging & Collaboration
First Bank Of Nigeria Limited
2d ago
source : BetaJob

Location : Lagos

Job Schedule : Full time

Job Description

  • Provide technical direction in Messaging and Collaborations requirement definition, planning, coordination and implementation.
  • Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply
  • Develop and configure network infrastructure from conceptualization through stabilization
  • Management of Messaging & Collaboration services
  • Test, debug, document and analyze performance of Messaging & Collaboration components.
  • Assist with Messaging & Collaboration infrastructure implementation
  • Provide support to all environments (production, test, QA, development, etc.)
  • Conduct event, fault and performance management
  • Perform routine Messaging and Collaborations infrastructure analysis, and evaluation on resource requirements necessary to maintain and / or expand service levels.
  • Job Requirements

  • 3+ years of experience in windows, network and communications support / administration
  • Knowledge :

  • Proficient knowledge of Microsoft Windows, Active Directory Services, Group Policy, and Messaging ecosystem.
  • Proficient understanding of service management tools for event management, provisioning and monitoring
  • Good knowledge of Exchange and Office 365 email messaging platforms.
  • Proficient knowledge of Hybrid messaging setup, implementation and administration
  • Skill / Competencies

    Core SFIA 5 Skill Requirements :

  • Availability Management (AVMT 4)
  • Application Support (ASUP 4)
  • Service Level Management (SLMO 3)
  • IT Operations (ITOP 2)
  • Network Support (NTAS 3)
  • Problem Management (PBMG 3)
  • Service Desk and Incident Management (USUP 3)
  • Other SFIA 5 Skill Requirements :

  • Requirements Definition and Management (REQM 2)
  • Learning Delivery (ETDL 3)
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