Provide first line support to customers.
Drive credit report usage in line with revenue targets.
Initiate and proffer ways to drive customer endearment to our products and services.
Identify and propose new product and new feature requests raised by customers.
Identify and nurture new market opportunities.
Drive promotional / marketing campaigns.
Work closely with the PSG team to ensure technical issues are resolved within the shortest possible time.
Identify and recommend user training opportunities
Obtain competitive and market intelligence information on new trends, techniques, and practices.
Administer periodic customer surveys.
Perform other duties as directed by the Head, Sales & Business Development.
Educational Qualifications :
B.Sc Degree or HND in any discipline.
Work Experience :
5 - 7 years post NYSC work experience in a relationship management / customer service role.
Skills / Competencies Required :
Good communication skills (oral and written).
Neat, articulate, and confident.
Attention to details and a well-organized approach to work.
Must be a team player.
Ability to work well under pressure.
Integrity and discretion in handling confidential company information.
Proficiency in MS Office (Word, PowerPoint & Excel).
Key Performance Indicators / Measurement Criteria :
Consistently meeting sales revenue targets.
100% customer satisfaction / endearment.
Demonstrate a good understanding of the company’s products and services.
Number of new initiatives identified and nurtured.
Number of user training initiated.