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Job title : IT Partner Professional
Job Location : Lagos
Deadline : June 2, 2021
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Department : SE IT
Mode of Employment : Permanent / Full-time
Act as IT Partner for Nigeria, Division, BU & Support Function Management and proactively provide business and IT liaisons as single-contact-window and major communication channel to the business aligned with the defined communication concept / contents and country specific context.
Provide inputs to ensure IT Strategy is aligned with the business needs and in support of Business Strategy.
Manage the portfolio of demands, projects and services in alignment with Region IT, Division IT and Headquarter IT.
Act as owner of business required specific IT projects, in charge of business organizational aspects of an IT project and accountable for lifecycle.
Manage and specify business information (budget, forecast, actuals and consumptions) for IT services or projects that is essential for setting up priorities with regards to IT, in liaison with other needed IT units and Finance team.
Understand, measure, drive and report customer satisfaction from senior / key stakeholder perspective and ensure workplace IT solutions are used effectively.
University Degree or equivalent
5 years post NYSC relevant work experience
To provide an effective interface to Country, Division, BU & Support Function Management and respective IT HQ functions.
Will ensure business proximity and maintain a sound understanding of respective business strategy and requirements and will assume end-to end responsibility for IT Projects and Services ensuring Customer Satisfaction.
Collection & further elaboration of customer requirements and translate them into IT demand requirements in preparation for hand off to the respective Value Center for Delivery.
Ensure workplace IT solutions are used effectively and in line with IT standards. Consult and facilitate user interaction with ordering of IT services / assets.
Support users with IT issues not solved according to expectations.
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