Senior Support Engineer
3d ago
source :

Position : Senior Support Engineer

About Savics

Savics is a Social Enterprise that leverages existing technologies and field knowledge to co-create and implement innovative products to enhance stakeholders’ impact on individualized patient care, disease surveillance, and health-care management at the global and local level.

We partner with health stakeholders to build simple, customizable, and patient-centric applications that gather field data and provide valuable insights for informed decision making.

We have developed a suite of highly innovative mobile and web applications that support health systems, with the aim of strengthening and improving health outcomes for low and middle-income populations.

In 6 years’ time, we have deployed our products across fifteen countries; mostly in Africa and South-East Asia.

Your Location

Our preference goes for an african or asian country in which our staff is located. Most of our staff work remotely from Africa.

Your Role

We are looking for Senior Support Engineers to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Senior Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design and creating quality products is essential.

Your Responsibilities

Diagnose and troubleshoot technical issues, including account setup and network configuration & prioritize and manage several open issues at one time

Research and identify solutions to software and hardware issues

Track computer system issues through to resolution, within agreed time limits

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers via Jira, Bitbucket and Microsoft Teams)

Provide prompt and accurate feedback to customers

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Ensure all issues are properly logged

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Backup and provide support to other team members

Required profile for job ad : Senior Support Engineer

The Requirements

Master’s degree in computer science or equivalent experience

5+ years proven experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician as Senior

Hands-on experience with Windows / Linux / Mac OS environments

Experience with Database administration. An experience with NoSQL databases is a plus

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot technical issues

Strong understanding of the basics of programming and algorithms

Experience in troubleshooting web servers (NGINX, Apache, Tomcat)

Ability to troubleshoot software applications based on inspecting the source code of the software and reading logs

Experience in Java and Javascript is a plus

Familiarity with remote desktop applications and help desk software

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

French & English speaker

Comfortable traveling 25% of the time

A permanent internet connection (Savics will support the monthly fees)

Why working at Savics

You will work in an attractive and fast moving decentralized self-managed environment. Savics is 6 years old and it grows fast

You will have your big say in the development lifecycle of our health solutions

We share a common passion for human being - Read our Manifesto ( / manifesto)

We strongly believe that our actions shape the future

We learn new things everyday from each other

We love what we do and love to be the best at what we do

Your Behavior

Empathetic to employee, customer and end-users needs


Ethics and Humanist Values

At Savics, you will work in an environment where humanist values are nurtured. You will be independent, responsible for finding solutions to local and global problems and surrounded by highly entrepreneurial people.

We are all happy to be part of the team and to learn every day from each other. Our goal is to make an important impact on global health.

Please be mindful of our Savics Manifesto prior to applying for this position.

Female candidates are highly recommended.

Job criteria for job ad : Senior Support Engineer

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