Assistant Banqueting Manager
Hilton
Abuja, Federal Capital Territory, Nigeria
3d ago

Position Objective :

To support the Head of Department in the operations in driving business profitability, cost management and ensure exceptional guest experience by efficiently managing assigned outlet.

Responsibilities :

  • Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
  • To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
  • Ensure departmental service standards are strictly adhered to at all times
  • Ensure proper handling of all operating equipment to minimize breakage or loss.
  • To be friendly and polite in front of guests at all times.
  • Assign and supervise duties to all direct reports.
  • To assist in other Food & Beverage areas if and when required.
  • Handle guest complaints / comments efficiently and promptly.
  • Ensure outlet cleaning schedules are adhered to and identify additional requirements.
  • To assist in the service of food & beverage when required.
  • Study and learn menu terminology.
  • Report for duty on time with clean attire.
  • Follow the policies and procedures introduced by the Food & Beverage department
  • Train, coach and mentor team members actively to ensure continuous skill improvement
  • Perform periodic scheduled performance reviews with all team members
  • Take disciplinary action when required in line with team member conditions of service
  • Balances working hours in accordance with needs of the outlet operations
  • To carry out any other reasonable tasks requested by your Manager or HOD
  • Minimum of BSC AND HND certificate. Additional Qualification is an added advantage
  • Minimum 5 years working experience as an Head Waiter or 3 years as Assistant outlet manager.
  • Experience of managing large teams.
  • Experience and knowledge with large functions.
  • Good communication skills, great leadership and organisational skills
  • Ability to drive cost effectiveness and generate revenue
  • Able to optimise team members performance
  • Focus on details and customer care
  • Record of Good Conduct
  • Ability to use computer applications as Microsoft Office Word and excel and powerpoint
  • Excellent grooming and Hotel / brand product knowledge.
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

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