Service Manager at AFM Recruit
AFM Recruit
Lagos, Lagos, ng
6d ago
source : Ecadoo

Details Service Manager Manages service department team members including customer service interactions reports and repairs Provides the highest level of customer service with a sales minded attitude while developing lasting customer relationships Job Duties Effectively manages team members including technicians and advisors to ensure team objectives and sales goals are being carried out Displays extensive working knowledge of industry standards and practices including product details and company services offered Offers exemplary customer service including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally Assists with or performs administrative tasks Develops working knowledge of industry regulations restrictions and laws and ensures service department adheres to all regulations Sets up and maintains service desk including managing service desk team members and evaluating desk efficiency Resolves service desk problems and improves current service desk methods to increase productivity and customer service Monitors department issues and client complaints to define patterns and work to lessen those recurring issues Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively correctly and thoroughly Oversees team members performing inspections preparing reports and doing repairs if necessary carries out these job duties personally to ensure highest quality of work Skills and Qualifications Planning and organizational skills Ability to multi task Problem soling skills Extremely confident and intelligent Comprehensive Industry Knowledge Management Experience Strong Customer Facing Skills Strong Written and Verbal Communication Self Motivated Troubleshooting Basic IT problem solving skills Female Preferably Degree in Business or Administration

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