Experienced Center Agent
GIG Logistics
Lagos
6d ago
source : BetaJob

Job Details

Locations : Lekki, Ikoyi, Ajah-Lagos

Job Description

Provide guidance to walk-in customers on product and service offerings

Educate customers and potential customers with information on SLA and delivery timelines

Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.

Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).

Serve guests by providing product / service information related to delivery life-cycle, rates and payment.

  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment, and following up to ensure resolution.

    Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.

    Promote and cross-sell company’s products.

    Ensuring proper documentation and safety of all parcels sent and received.

    Ensure strict compliance to scanning process and procedures.

    Qualifications

    Minimum of HND from a government recognized tertiary institution

    Customer-centric, tech-Savvy, young and personable

    Evidence of completion of mandatory NYSC scheme or Exemption Certificate.

    Must reside on the Island

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