Fab Juice Bar's job vacancy, Career and Recruitment
Job title : Outlet Manager jobs in Lagos Job Location : Lagos Deadline : June 30, 2022
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The Manager ensures that the store delivers the best customer experience.
Responsible for communicating and upholding company standards and leading by example for delivering the Fab Juice Bar Service Guarantee.
Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness.
Major emphasis is to support customer retention by advocating for the best customer experiences and operational processes in the store.
Develops a strong team of employees that delivers on company goals and reflects its values.
Responsible for the successful attainment of set targets (e.g. customer service, cleanliness, revenue, customer retention, etc.)
Ensures that the store is well equipped, and provides a clean and safe environment for both customers and employees
Essential Duties & Responsibilities :
Ensure that all customers are delivered a high customer service experience
Proactively engage customer base, regularly greet and interact with customers, and conduct customer satisfaction surveys under company guidelines
Resolve Customer concerns and complaints in a professional manner within Fab Juice Bar corporate parameters
Monitor the store facilities for appearance and equipment and resolve or escalate issues that detract from the customer experience
Instill a sense of common responsibility and teamwork across operational staff to improve the staff and customer experience
Drive store efforts in achieving revenue goals.
Work with appropriate media units in planning and implementation of promotions and merchandising
Ensure operations staff members follow all policies and procedures to ensure a clean, safe and productive environment.
Ensure that only team members who have completed the appropriate training work in the store Implement new operational procedures in the store and follow-up with compliance checks by monitoring store systems and employee performance
Mediate staff relations matters for all operations staff members
Ensure that systems procedures are accurately followed : proper POS procedure, desk set up, File Organization, Staff Check-in, Computer Check-in, Telephone Inquiry, Customer data capture, Master Appointment Book, Cash Handling, Member ID Cards, etc.
Maintain an efficient Kitchen, Store and back office.
Prepare daily paperwork, task, daily motivation and staff shift scheduling.
Provide daily, weekly and monthly report on all matters to the CEO
Supervise order and maintain all supplies in conjunction with store keeper
Supervise point-of-sales (POS) operations and file daily and weekly store revenue reports
Responsible for proper inventory receiving and inventory control activities according to company guidelines in conjunction with store keeper.
Supervise or Prepare inventory reports
Staffing and Development Maintain a fully engaged and high performing member service team that aligns with company values and goals Hire (with Management's approval) qualified team members, team leads, etc.
Conduct weekly (or as-needed) meetings with direct reports to review key performance index and offer direction, motivation and guidance toward achieving individual and company goals
minimum 2 years experience
Strong interpersonal and communication skills, including proper telephone etiquette
Possesses strong organizational skills to execute and prioritize multiple tasks
Understands basic record keeping practices and procedures
Experience operating office equipment such as computers, calculators, and photocopiers.
Must be computer proficient with basic skills in Word and Excel
Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Outlet Manager in Lagos