Outlet Manager
Fab Juice Bar
lagos, NG
6h ago
source : Mrjobsnaija

Fab Juice Bar's job vacancy, Career and Recruitment

Job title : Outlet Manager jobs in Lagos Job Location : Lagos Deadline : June 30, 2022

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  • Description :

  • The Manager ensures that the store delivers the best customer experience.
  • Responsible for communicating and upholding company standards and leading by example for delivering the Fab Juice Bar Service Guarantee.
  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness.
  • Major emphasis is to support customer retention by advocating for the best customer experiences and operational processes in the store.
  • Develops a strong team of employees that delivers on company goals and reflects its values.
  • Responsible for the successful attainment of set targets (e.g. customer service, cleanliness, revenue, customer retention, etc.)
  • Ensures that the store is well equipped, and provides a clean and safe environment for both customers and employees
  • Essential Duties & Responsibilities :

    SERVICE MANAGEMENT

  • Ensure that all customers are delivered a high customer service experience
  • Proactively engage customer base, regularly greet and interact with customers, and conduct customer satisfaction surveys under company guidelines
  • Resolve Customer concerns and complaints in a professional manner within Fab Juice Bar corporate parameters
  • Monitor the store facilities for appearance and equipment and resolve or escalate issues that detract from the customer experience
  • Instill a sense of common responsibility and teamwork across operational staff to improve the staff and customer experience
  • STORE ADMINISTRATION

  • Drive store efforts in achieving revenue goals.
  • Work with appropriate media units in planning and implementation of promotions and merchandising
  • Ensure operations staff members follow all policies and procedures to ensure a clean, safe and productive environment.
  • Ensure that only team members who have completed the appropriate training work in the store Implement new operational procedures in the store and follow-up with compliance checks by monitoring store systems and employee performance
  • Mediate staff relations matters for all operations staff members
  • Ensure that systems procedures are accurately followed : proper POS procedure, desk set up, File Organization, Staff Check-in, Computer Check-in, Telephone Inquiry, Customer data capture, Master Appointment Book, Cash Handling, Member ID Cards, etc.
  • Maintain an efficient Kitchen, Store and back office.
  • Prepare daily paperwork, task, daily motivation and staff shift scheduling.
  • Provide daily, weekly and monthly report on all matters to the CEO
  • Supervise order and maintain all supplies in conjunction with store keeper
  • Supervise point-of-sales (POS) operations and file daily and weekly store revenue reports
  • Responsible for proper inventory receiving and inventory control activities according to company guidelines in conjunction with store keeper.
  • Supervise or Prepare inventory reports
  • Staffing and Development Maintain a fully engaged and high performing member service team that aligns with company values and goals Hire (with Management's approval) qualified team members, team leads, etc.
  • Conduct weekly (or as-needed) meetings with direct reports to review key performance index and offer direction, motivation and guidance toward achieving individual and company goals

    Qualifications :

  • minimum 2 years experience
  • Strong interpersonal and communication skills, including proper telephone etiquette
  • Possesses strong organizational skills to execute and prioritize multiple tasks
  • Understands basic record keeping practices and procedures
  • Experience operating office equipment such as computers, calculators, and photocopiers.
  • Must be computer proficient with basic skills in Word and Excel
  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Outlet Manager in Lagos
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