Location : Lagos
Employment Type : Full Time
Roles and Responsibilities
Delivering on agent, customer and revenue growth targets through effective development and management of a national distribution network.
Hands-on supervision of a 100+ person field sales and operational support team across various regions, ensuring teamwork and capability development, and delivering on commercial targets.
Implement market competitive strategies / activities and respond to competitors offering in order to manage Agent activity.
Develop and implement strategic marketing initiatives to drive product uptake
Tracking and reporting Agents’ performance to critical stakeholders and regulators as at when due
Develop and review Agent training manual / materials to reflect the dynamic requirements of the business.
Identify training needs of the agents and coordinate the implementation of training interventions nationwide.
Review analysis of national marketing surveys on current and new product concepts and recommend future product development.
Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of digital products and services nationwide.
Render periodic reports and recommendations on agent’s performance.
Minimum of a B.Sc. / HND qualification with Master's Degree as added advantage
10 years’ experience active in Business Development and at least 6 years in core Agent acquisition.
Proven leadership and project management skills, ability to lead cross organizational teams and to delegate responsibilities.
Solutions-oriented when dealing with clients, team members and internal department.
Ability to negotiate, influence and partner with internal and external customers.
Able to assume a leadership role within the department and act as a mentor to team members.
Proven results in building relationships, developing account strategies, driving change and growing revenue within assigned strategic accounts.
Extensive knowledge of account management and customer service strategies.
Proven organizational and time management skills.
Strong presentation skills.
Must be highly responsive in meeting agent's need's and timelines.
Strong relationship management skills with both internal and external customers.
Display professional verbal and written communication skills.
Strong analytical skills and attention to detail.
Ability to manage multiple projects and meet deadlines.
Ability to resolve conflicts and work under pressure.
Must be able to perform independently and collaborate as part of a team.