MANO Africa's job vacancy, Career and Recruitment
Job title : Customer Service Agent jobs in Lagos Job Location : Lagos Deadline : June 30, 2022
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As a customer service agent, you would be a part of the customer service team at Mano.
You will be responsible for ensuring that our users have a seamless support experience over the phone and live chats.
This also includes handling incoming issues and working with other teams to troubleshoot problems
You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap.
Provide seamless support to all our customers
Maintaining updated knowledge of the products available in our stores and customer service policies
Confirming customers payment via the payment channels, as well as tracking pending payments
Resolving every customer complaint professionally via the phone or live chat
Giving information to new and old customers browsing through our websites
Replying to chats via the live chat channel.
Minimum of a Bachelor's Degree from a recognized Institution
Minimum of 2 years previous customers experience is a plus
Previous experience working in an E- commerce industry is an added advantage
Strong command of written and verbal English
Good communications skills
Excellent organization or multitasking skills
Passion for delivering an amazing customer experience
Ability to use Zendesk is an added advantage
Ability to work in shifts
Must live on the island or environs.
Integration in a young and dynamic team
Professional growth opportunity
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Agent in Lagos