Customer Experience Officer-CreditClan
CreditClan
Lagos
3d ago
source : BetaJob

Location : Lagos

Employment Type : Full-time

Description

  • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Responsibilities

  • Managelargeamounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Meet personal / customer service teamsales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Requirements

  • Proven customer support experience or experience as a Client Service Officer.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt / respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritizes, and manages time effectively.
  • First degree.
  • At least 2 years work experience.
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