Field Engineer
Excis Ltd
Lagos,Nigeria
6d ago

JOB DESCRIPTION :

  • To provide technical support; answering support queries either onsite or via phone or email.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • Troubleshooting & Problem Solving of Workstation related problems
  • Maintaining Asset Register of all IT equipment in IS Workshop and Department
  • Implement, managing and maintaining Workstations
  • Implementing & Support of MS O365 products
  • Installation and Support of Network & Local Printers
  • Required to work long hours from time to time
  • Videoconference experience support can be a good plus
  • ESSENTIAL SKILLS :

  • Minimum 2 years hands on experience as desk side / Onsite support / local IT engineer
  • Experience in Providing Hands & feet Support for Network and Datacenter Equipment's / Devices

    Knowledge on Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills

    Knowledge in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

    Knowledge on desktop support knowledge including hardware, software, and networking concepts

    Knowledge skills in Desktops, Workstations, Notebooks and Printers and Handhelds

    Basic understanding of Audio / Video equipment and conference room setup

    User account creation for Active Directory, Exchange Mailboxes, Distribution lists

    Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations

    Troubleshoot and assist end users with mobile device setup, activations and performance issues.

    Handheld IOS (Blackberry, Android optional) support knowledge

    Strong Customer service skills

    Strong discipline, ability to work in organized environment, follow set of different and sometimes complex company policies and regulations

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