IT Support Engineer - PG Consulting Limited
PG Consulting Limited
Lagos
1d ago
source : BetaJob

Job Description

  • The IT Support Engineer will provide technical support & assistance to individual users and teams across the Organization by installing, configuring, testing, and upgrading computer hardware & software where required;
  • contributing to the detection & resolution of various IT issues ensuring the smooth operation of the Organization’s IT infrastructure.

    Responsibilities

    Installation, set-up, and configuration of desktops, laptops, printers, scanners, etc.

    Configure, test, and maintain LAN / WAN equipment and related services.

    Create and deploy email configuration, user, and file permission over the network.

    Provide user support for all staff of the Organization face-to-face, via email / messenger platforms, or over the phone.

    Deploy, monitor, and maintain network infrastructure (IP address, subnet mask, static routers, switches, DHCP switches, DHCP servers, wireless access points, etc.).

    Conduct standard troubleshooting / diagnostics of system & network problems, repairs or upgrades of computer hardware, software, and peripherals.

    Maintain and troubleshoot Windows and Apple servers (Open or Active Directory)

    Test and evaluate new technology and when required support the roll-out of new applications. Liaise with relevant vendors / suppliers / contractors etc.

    on behalf of the Organization.

    Provide administrative support to the IT team, including the generation of various documents, manuals, and reports.

    Perform other functions as may be assigned by the IT Coordinator.

    Requirements & Certification

    A good Degree in IT, Computer Science or relevant field.

    3 - 5 years experience as an IT support engineer.

    A+ and N+ Certified.

    CCNA & CCNP Certified.

    IT user-support specific skills (LAN / WAN, TCP / IP, Network security & MS Office support) and hands-on experience with Linux, and Apple macOS.

    Interpersonal Skills :

    Strong verbal & written communication skills.

    Excellent organizational and problem-solving skills.

    Committed to continuous learning & self-development.

    Must be analytical, with a logical approach to problem-solving.

    Capable of working independently, with minimum supervision.

    Well-developed time-management skills, with the ability to prioritize multiple assignments

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