Job Title : Digital Channel Officer
We are looking to hire a Digital Channel Officer. The Digital Channel Officer will be responsible for managing interactions with customers through the company’s digital channels as well as respond to customers’ queries and complaints.
Responds to DMs.
Monitors inventory for products status
Takes pictures of products
Conducts customer follow-up
Manages the publicity / PR for the company
Creates and posts pictures and videos on Social Media
Interacts with customers in the comment section
Manages Content on Social Media
Escalates complaints to the Operations Manager
Drives engagement through our social channels, increasing our reach.
Qualifications and Experience
Candidates should possess B.Sc. / HND / BA qualification
1 year experience in a similar role is a plus.
Skills and Abilities :
Digital marketing skills
Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills
Able to work in a fast pace environment
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good initiative, time and stress management skills
Preferably lives within Ikosi / Ketu axis.
N40,000 - N50,000 / Month.