Digital Channel Officer at Owens and Xley Consults
Owens & Xley Consults
Lagos
6d ago
source : BetaJob

Job Details

Job Title : Digital Channel Officer

Job Description

  • We are looking to hire a Digital Channel Officer. The Digital Channel Officer will be responsible for managing interactions with customers through the company’s digital channels as well as respond to customers’ queries and complaints.
  • Key Responsibilities

  • Responds to DMs.
  • Monitors inventory for products status
  • Takes pictures of products
  • Conducts customer follow-up
  • Manages the publicity / PR for the company
  • Creates and posts pictures and videos on Social Media
  • Interacts with customers in the comment section
  • Manages Content on Social Media
  • Escalates complaints to the Operations Manager
  • Drives engagement through our social channels, increasing our reach.
  • Qualifications and Experience

  • Candidates should possess B.Sc. / HND / BA qualification
  • 1 year experience in a similar role is a plus.
  • Skills and Abilities :

  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Preferably lives within Ikosi / Ketu axis.
  • Remuneration

    N40,000 - N50,000 / Month.

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