IT Service Desk Officer
BetaStore Nigeria Limited
Lekki, ng
4d ago

Job Overview

The IT Service Desk Officer will provide high quality systems (Software and Hardware) support for the various departments in BSSM Nigeria Limited and will be responsible for managing and resolving all IT related issues / queries and be actively involved in IT implementation activities.

Responsibilities and Duties For this role, the responsibilities shall include but not limited to the following :

  • Install computer hardware and software including disk, tape, printers, modems, and related peripherals.
  • Perform maintenance and repairs on computer hardware including backup, recovery, and equipment cleaning.
  • Train users on computer hardware / software and other electronic office equipment.
  • First level selection and design of the hardware and, network and software necessary to operate and improve the company’s information management system.
  • Manage the company’s administrative network i.e., network accounts, email accounts, website access account and remote access account.
  • Design, install, support, and integrate centralized and distributed network hardware, operating systems, and applications.
  • Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
  • Responsible for logging all IT problems and resolutions and liaising with the external support company.
  • Inducting new employees on IT systems
  • Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition.
  • Generating and present periodic reports.
  • Maintain and update configuration management database on regular basis and perform troubleshoot on all application.
  • Assist all end users to perform troubleshoot on all procedures and provide updates on trouble tickers to resolve all issues effectively and prepare all documents for policy manual and provide IT support for organization.
  • Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all technical and business resources and maintain knowledge on all technical changes
  • Requirements

    B.Sc. / HND in computer Science / Engineering course. ITIL qualification and evidence of other technology related trainings will be an added advantage.

  • Ability to read code and to understand elements of Microsoft .NET Core,
  • Proficient in the management of relational database management system (PostgreSQL, MongoDB, MySQL).
  • Candidate must have a minimum of 2 years’ experience managing BareMetal (Physical), SaaS, IaaS, and PaaS instances.
  • Strong Communication skills and problem-solving skills.
  • Proficiency in MS Office and Products.
  • Professional and Good Work Ethics.
  • Analytical thinking and excellent customer service.
  • Candidate must be resident in Lekki / Ajah area in Lagos.
  • Requirements

    B.Sc. / HND in computer Science / Engineering course. ITIL qualification and evidence of other technology related trainings will be an added advantage.

  • Ability to read code and to understand elements of Microsoft .NET Core,
  • Proficient in the management of relational database management system (PostgreSQL, MongoDB, MySQL).
  • Candidate must have a minimum of 2 years’ experience managing BareMetal (Physical), SaaS, IaaS, and PaaS instances.
  • Strong Communication skills and problem-solving skills.
  • Proficiency in MS Office and Products.
  • Professional and Good Work Ethics.
  • Analytical thinking and excellent customer service.
  • Candidate must be resident in Lekki / Ajah area in Lagos.
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