Customer Support Executive Vacancy at Smart Homes Nigeria – BA Gladiators Limited
BA Gladiators Limited
Abuja, Nigeria
2d ago
source : MyJobNigeria

INTRODUCTION : -

Customer Support Executive job opportunity is available at BA Gladiators Limited for individuals who possess relevant qualifications.

Job Description

  • A home automation company is seeking a Customer Support Executive to act as the first point of contact to customers through all access channels for all enquiries.
  • The company require a Customer Support Executive who will be fully vested in the organizational success.
  • DUTIES AND RESPONSIBILITIES : -

  • Offering excellent customer service and after-sales support.
  • Overseeing the customer service process.
  • Resolving customer complaints.
  • Monitoring the work of individual representatives.
  • Conducting quality assurance surveys with customers and providing feedback to other staff members.
  • Maintaining a wealth of knowledge about products to enhance customer support.
  • Maintaining a pleasant working environment for the team.
  • Updating and managing all social media platforms.
  • DESIRED EXPERIENCE & QUALIFICATION : -

    The Successful candidate will be one with :

  • A Bachelor’s Degree in Administration or a related field.
  • 1 3 years work experience.
  • An ability to motivate other team members.
  • An ability to prioritize tasks.
  • Good problem-solving skill.
  • A confident person.
  • An ability to maintain consistency in applying policies and processes.
  • An ability to adapt based on client’s needs.
  • An ability to communicate clearly and respectfully.
  • An ability to consider the contributions and opinions of others.
  • Must maintain positive working relationships.
  • Excellent interpersonal & written & oral communication skills.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques.
  • Previous experience in a similar role will be desirable.
  • REMUNERATION : -

    N70,000 monthly (Negotiable depending on level of experience).

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