INTRODUCTION : -
Customer Support Executive job opportunity is available at BA Gladiators Limited for individuals who possess relevant qualifications.
A home automation company is seeking a Customer Support Executive to act as the first point of contact to customers through all access channels for all enquiries.
The company require a Customer Support Executive who will be fully vested in the organizational success.
DUTIES AND RESPONSIBILITIES : -
Offering excellent customer service and after-sales support.
Overseeing the customer service process.
Resolving customer complaints.
Monitoring the work of individual representatives.
Conducting quality assurance surveys with customers and providing feedback to other staff members.
Maintaining a wealth of knowledge about products to enhance customer support.
Maintaining a pleasant working environment for the team.
Updating and managing all social media platforms.
DESIRED EXPERIENCE & QUALIFICATION : -
The Successful candidate will be one with :
A Bachelor’s Degree in Administration or a related field.
1 3 years work experience.
An ability to motivate other team members.
An ability to prioritize tasks.
Good problem-solving skill.
A confident person.
An ability to maintain consistency in applying policies and processes.
An ability to adapt based on client’s needs.
An ability to communicate clearly and respectfully.
An ability to consider the contributions and opinions of others.
Must maintain positive working relationships.
Excellent interpersonal & written & oral communication skills.
Knowledge of mediation and conflict resolution techniques.
Previous experience in a similar role will be desirable.
REMUNERATION : -
N70,000 monthly (Negotiable depending on level of experience).