Customer Service Manager
Black Pen Recruitment
lagos, NG
1d ago
source : Mrjobsnaija

Black Pen Recruitment's job vacancy, Career and Recruitment

Job title : Customer Service Manager jobs in Lagos Job Location : Lagos Deadline : May 29, 2022

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  • Responsibilities

  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Report to higher management on a regular basis
  • Stay informed on the latest industry techniques and methods.
  • Requirements

  • Bachelor's Degree in Business Administration or relevant field.
  • 2+ years of proven experience as a Customer Service Manager.
  • Proven experience in building and scaling a Customer Service team across Africa.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written, verbal and reporting communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Manager in Lagos
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