Black Pen Recruitment's job vacancy, Career and Recruitment
Job title : Customer Service Manager jobs in Lagos Job Location : Lagos Deadline : May 29, 2022
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Responsibilities
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Report to higher management on a regular basis
Stay informed on the latest industry techniques and methods.
Requirements
Bachelor's Degree in Business Administration or relevant field.
2+ years of proven experience as a Customer Service Manager.
Proven experience in building and scaling a Customer Service team across Africa.
Proficiency in Microsoft Office and customer service software.
Outstanding written, verbal and reporting communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Manager in Lagos 
