customer care representative
HAYANAH BEVERAGES
Ikeja, Lagos, Nigeria
4d ago
source : Fidanto

Hayanah Beverage takes great pride in utilizing a high level name long of expertise and knowledge for each and every project We are focused and determined to give every client the highest level of personal service to deliver unparalleled results With clients in over 7 States of the federation Hayanah beverages has worked to maintain on 45 going personal interest in each client as well as the products and brands they continue to work and build Our business is clearly focused on helping start 45 ups and smaller type beverage companies but our strategic services also extend to large companies and well established brands Hayanahs primary focus in working with clients is on advising and teaching them about their beverage how the business and industry works and involving them directly in all parts of the development formulation and production processes br br br Responsibilities br br Attend to phone calls from customers and resolve enquiries queries email or other means as directed br Receive all incoming emails and distribute to appropriate quarters br Ensure that the teams objectives are develop and recommend changes to existing methods and systems to increase the accuracy efficiency and responsiveness of the customer service department as a whole br Negotiation amp Objection Handling br Resolves customer complaints via phone br Receive all walk in customers and direct them to the appropriate department ensure they are properly attended to br Transfer all incoming call to department concern br Customer Relationship Management br Market Competitor Knowledge br Will be experienced at dealing with both inbound and warm outbound calls emails and social media correspondence br Will provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services br Will have the responsibility to market company products or services on all Social Media pages br Good all round administrative and organizational skills br br br Qualifications and Requirements br br HND BSc in any discipline br Excellent spoken English with impressive interpersonal skills both written and verbal br Excellent customer relations skills br Must be Computer literate and internet savvy br Excellent interpersonal and communication skills br Excellent use of Microsoft office tools are required br Good Communication and Interpersonal Skills are required br Must have a passion for people must be outspoken have the ability to work under pressure and must be patient br 1 45 3 years experience

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