Location : Lagos, Nigeria
Category : Operations
The position reports to the VP Commercial Operations . The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product).
He / she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.
This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects.
This role is based in Lagos, Nigeria.
ownership of all operational and mid-level client contacts; managing client expectations; building and securing client satisfaction.
contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments
accountable for client deliverables and all local market inputs
Working closely with internal teams to ensure the project plan is delivered on time
monitoring of complaints and customer satisfaction
Identifying opportunities and upselling (services, new products, marketing inventory)
Identifying local partners and product opportunities
Constantly monitoring the local competition landscape and detecting potential risks.
The ideal candidate will be ambitious, self-driven, hard-working and flexible, and have the following qualifications :
3-5 years of work experience in the fields of Digital Services / Value Added Services, consulting, marketing, information technology
Excellent client-facing and negotiation skills
Strong quantitative, analytical and problem-solving skills
Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
Excellent written and spoken communication skills
Excellent command of English
Very good educational background, preferably in a numerate discipline
Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)
International perspective and cultural awareness
Good command of French (optional).
Other Key Considerations :
MBA or Postgraduate Business Degree (or like experience) a plus
Experience with budget management and cost control
Business development or account management experience
Solid understanding of Mobile, Web, and online advertising industry
Marketing thinking and creative capability.
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast-paced environment.