Service Technician
eRecruiter
Lagos, LA, ng
10d ago

KINDLY READ THROUGH JOB DESCRIPTION CAREFULLY BEFORE APPLYING

The position exists to provide hands on day to day technical support for all company's customer hosted IS&T systems, company revenue management solutions, SQL Servers & Windows Servers.

Provide support in the development and implementation of policy and procedures for Services.

The position encompasses the following major functions or key result areas :

  • Respond to phone / e-mail inquiries within 24 hours of receipt
  • Provide day-to-day technical support for all Company and third party products
  • Assist with setting up lab environments per customer / tender specifications.
  • Provide basic training on core applications
  • Install, configure and troubleshoot the MS operating systems and products installed on those systems.
  • Update incident entries with clear informative written English, without jargon or the use of acronyms
  • Interface when necessary with Infrastructure Engineering to obtain any assistance required
  • Deploy test all new software received from Engineering & interface to developers with the purpose of ensuring continuing service and fault finding and product design &
  • the ability to perform SQL Integration

  • Interface to suppliers with the purpose of ensuring continuing service and fault finding
  • Assist with setting up lab environments per customer / tender specifications
  • Assist with testing and documenting customer specific installation procedures.
  • Assist with setting up customer environments for training purposes
  • Maintain effective deployment testing strategy
  • Maintain existing customer environments in the lab, making sure they are available when required for support or training purposes
  • Provide monthly reports on customer activity
  • Log all times correctly and efficiently
  • Feedback new customer requirements through to correct channels at the company
  • Create scripts and electronic reports (Web & Application) for the Company's database systems
  • Constructively participate as a member of the wider company's team
  • Undertake any other tasks or one-off projects which may be assigned from time to time
  • Ensure protection of the company’s commercial interests always and in all circumstances
  • Take all practicable steps to ensure personal safety and the safety of others as a matter of priority
  • Demonstrate professional skill and a high standard of fairness and integrity
  • Requirements

  • Diploma or degree in Information Systems
  • A+, N+ and MCP
  • 4+ years experience in systems and application support
  • Experience in utilities or the electrical industry
  • Experience in networking and telecoms covering Microsoft applications
  • Experience with database platforms, GSM and radio networkingKnowledge of prepayment metering products
  • Knowledge of Microsoft SQL Server, Desktop and server applications
  • Knowledge of computer hardware and peripherals and basic networking (LAN, VPN)
  • SQL report writing skills
  • Excellent written and verbal communication skills especially writing professional reports
  • Strong telephonic and email etiquette
  • Information technology system support skills
  • Excellent Microsoft Office skills
  • Negotiation and networking skills
  • Professional approach
  • Commitment to customer service
  • High level of integrity and confidentiality
  • Able to work under pressure
  • Highly self-motivated
  • Client focus
  • Analytical thinking
  • Planning and organising
  • Flexibility
  • Information-seeking
  • Initiative
  • Personal development
  • Teamwork
  • only qualified candidates will be contacted

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