graduate customer service representatives recruitment in an online property rentals agency
Lagos, Lagos, Nigeria
1d ago
source : Fidanto

ToLet com ng 45 Nigeria s 1st online lettings agency and one of Nigeria s fastest growing internet companies We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful frustrating and unstructured Lagos property rental market br br In order to push our continued level of success we require talented and resourceful individuals to fill the role stated out below br br br Job Title Customer Service Representative br Location Lagos br Job Descriptions br Treat customers as people not numbers metrics or problems br Own your calls and customers and always do what you committed to do providing regular and timely updates along the way br Develop and maintain a deep understanding of To Let s systems products and processes in order to effectively and efficiently handle a wide range of customer enquiries br Take end 45 to 45 end ownership over issues and in doing so manage customer expectations providing education and advice whilst ensuring issues are resolved in a timely manner br Making changes to products and services as requested by customers and account managers br Accurately record and update customer information on call across necessary internal platforms or applications br Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively br Empathise address issues amp questions help reach rapid resolution and make every interaction easy memorable and valued br As a Telephone support specialist investigating diagnosing and resolving customer enquiries working where necessary with internal support teams and other colleagues e g Sales and Design br Day to day email support where required over time expansion of the role to include chat and social media may be required br Work closely with customers and consumers to troubleshoot issues using good questioning and fact finding skills br Re 45 educate customers on the value of the product at ToLet br Skills Required br Love being on the phone to customers 45 with a great phone manner and a real desire to help br A clear and strong communicator with excellent questioning and listening skills br A high degree of emotional intelligence 45 the ability to stay cool under pressure and remain helpful while handling difficult calls br Driven by team performance and continually striving to be better both as an individual and as a team br A strong team player who forms positive relationships with both colleagues and customers br A passionate energetic and self 45 motivated individual who proactively looks at their role in the business and how they and the wider team can do better supports our continuous improvement objectives br Good time management with the ability to prioritise and manage your workload supporting others as needed br Ability to empathise and show care amp consideration to customers whilst still being able to deliver difficult messages to customers when needed br An accurate and methodical individual with an excellent eye for detail br The ability to challenge and question ideas openly and honestly whilst providing solutions and options br Candidate Requirements br Awaiting NYSC at least 6 45 months internship program applicants br Candidate must be fluent in English br Candidate must have good analytic skills br Candidate must be able to work with little or no supervision br Candidate must be available to work weekends and public holidays br Candidate must be a Computer literate who is able to handle basic Microsoft packages br Candidates must also have an excellent sense of priorities

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