The IT support officer will be responsible for maintaining Workforce Group information technology strategies by managing system, network, researching and implementing technological strategic solutions and information security measures.
In addition, strengthens Workforce Group’s monitoring & evaluation capacity by managing and accurately tracking its operational efficiency across the different programs and projects responsible for managing and configuring systems, network and provide IT support (Hardware and Software).
Assist to develop and implement an IT Strategy and relevant policies for Workforce Group, based on robust, sustainable technology solutions, to support its operations and programs
Provide maintenance and support for all IT systems to ensure a minimum of downtime and fast resolution of any problems.
Implement and maintain appropriate Information Security measures
Maintain an awareness of new developments in IT and ensure the organisation makes the best use of any such developments.
Manage Workforce Group’s Information Technology and computer systems
Design, develop, implement and coordinate IT policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with staff needs and system functionality to contribute to the organisational policy
Identify IT problems and implement strategic solutions in time
Provide high-level support, and where necessary training to staff, to ensure growth and sustainability of a world-class standard in IT skills and utilisation
Prepare quarterly progress reports on technology utilisation and achievement of business outcomes to the organisations’ technology committee / directors
Monitor, control and report progress in the execution of technology initiatives to the technology team
Identify risks / issues to the implementation of technology initiatives, resolve or escalate to chief technology and information officer
Provide clarity to direct reports and team members; ensure quality in carrying out / directing work efforts
Perform other assignments as may be assigned from time to time.
Role Competencies / Skills :
Hands-on experience with computer networks, network administration and network installation
Excellent knowledge of technical management, information analysis and computer hardware / software systems
Monitoring & Evaluation
Research and Data analysis
Logical Framework Analysis
Good interpersonal skills
Excellent communication skills.
Educational Qualification :
Bachelor’s degree or equivalent qualification in Information Technology or / and Computer Engineering.
Professional Qualification :
Possession of a relevant professional certification will be an added advantage e.g.. MCSE, DBA, MCSA, ITIL
Desired Experience :
1-2 years relevant experience in Information Technology
We offer a wide range of benefits to our people. You bring your A game and we will provide the opportunities.