IT Support Officer-Workforce Group
Workforce Group
2d ago
source : BetaJob

Role Summary

  • The IT support officer will be responsible for maintaining Workforce Group information technology strategies by managing system, network, researching and implementing technological strategic solutions and information security measures.
  • In addition, strengthens Workforce Group’s monitoring & evaluation capacity by managing and accurately tracking its operational efficiency across the different programs and projects responsible for managing and configuring systems, network and provide IT support (Hardware and Software).
  • Job Responsibilities

  • Assist to develop and implement an IT Strategy and relevant policies for Workforce Group, based on robust, sustainable technology solutions, to support its operations and programs
  • Provide maintenance and support for all IT systems to ensure a minimum of downtime and fast resolution of any problems.
  • Implement and maintain appropriate Information Security measures
  • Maintain an awareness of new developments in IT and ensure the organisation makes the best use of any such developments.
  • Manage Workforce Group’s Information Technology and computer systems
  • Design, develop, implement and coordinate IT policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with staff needs and system functionality to contribute to the organisational policy
  • Identify IT problems and implement strategic solutions in time
  • Provide high-level support, and where necessary training to staff, to ensure growth and sustainability of a world-class standard in IT skills and utilisation
  • Prepare quarterly progress reports on technology utilisation and achievement of business outcomes to the organisations’ technology committee / directors
  • Monitor, control and report progress in the execution of technology initiatives to the technology team
  • Identify risks / issues to the implementation of technology initiatives, resolve or escalate to chief technology and information officer
  • Provide clarity to direct reports and team members; ensure quality in carrying out / directing work efforts
  • Perform other assignments as may be assigned from time to time.
  • Role Competencies / Skills :

  • Hands-on experience with computer networks, network administration and network installation
  • Excellent knowledge of technical management, information analysis and computer hardware / software systems
  • Multi-skilled
  • Proactive
  • Highly creative
  • Monitoring & Evaluation
  • Research and Data analysis
  • Logical Framework Analysis
  • Performance-driven
  • Good interpersonal skills
  • Excellent communication skills.
  • Qualifications

    Educational Qualification :

  • Bachelor’s degree or equivalent qualification in Information Technology or / and Computer Engineering.
  • Professional Qualification :

  • Possession of a relevant professional certification will be an added advantage e.g.. MCSE, DBA, MCSA, ITIL
  • Desired Experience :

  • 1-2 years relevant experience in Information Technology
  • Benefits

    We offer a wide range of benefits to our people. You bring your A game and we will provide the opportunities.

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