Customer Support Executive
BlueDot Consulting
Ikeja, Nigeria
5d ago
source : NGRJobs

BlueDot Consulting is one of the leading business management consulting and innovative firm in Nigeria. We work with SME’s, Large corporations, health sectors, IT companies, agro sectors, local and international organisations in Africa.

Description

  • We are looking for a customer support executive with superior communication skills and a great work ethic to join our team.
  • You will work directly with customers to meet their needs, answer their questions and provide support.
  • You must also be a keen note-taker who is adaptable and optimistic.
  • Duties and Responsibilities

  • Answer customer inquiries via phone, email, and in-person
  • Direct customers to online resources
  • Update customer records in the system, including notes about interactions
  • Pitch ideas for improving customer care
  • Create and maintain reports about customer interactions
  • Develop a rapport with customers.
  • Requirements and Qualifications

  • HND or Bachelor’s Degree preferred
  • 2 years of experience using Microsoft Office
  • Basic knowledge of office equipment
  • Previous experience in customer support or similar administrative and managerial role is an added advantage.
  • Salary

  • N60,000 N85,000 monthly.
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