BlueDot Consulting is one of the leading business management consulting and innovative firm in Nigeria. We work with SME’s, Large corporations, health sectors, IT companies, agro sectors, local and international organisations in Africa.
We are looking for a customer support executive with superior communication skills and a great work ethic to join our team.
You will work directly with customers to meet their needs, answer their questions and provide support.
You must also be a keen note-taker who is adaptable and optimistic.
Duties and Responsibilities
Answer customer inquiries via phone, email, and in-person
Direct customers to online resources
Update customer records in the system, including notes about interactions
Pitch ideas for improving customer care
Create and maintain reports about customer interactions
Develop a rapport with customers.
Requirements and Qualifications
HND or Bachelor’s Degree preferred
2 years of experience using Microsoft Office
Basic knowledge of office equipment
Previous experience in customer support or similar administrative and managerial role is an added advantage.
N60,000 N85,000 monthly.