Head Lagos
Standard Bank
Lagos, Lagos, Nigeria
2d ago
source : Fidanto

Overview Job ID 46048 Job Sector Banking Country Nigeria Region State Province District Lagos Location Lagos Island Job Details Information Technology systems development business analysis architecture project management data warehousing infrastructure maintenance and production Job Purpose The primary objective of Service Management is to provide the disciplines that ensure the collective effort and output of the IT organisation translates solely to sustainable high quality IT services that help to achieve the Stanbic IBTC Bank s business objectives The disciplines must also ensure these services are cost effective by efficient utilisation and deployment of technology resources In StanbicIBTC the Head IT Service Management also doubles as a BIO Business Information Officer to any given Business unit acting as the single point of contact between IT and the Business Unit This role requires being constantly in touch with the Business team to continuously understand their priorities and communicate same to IT and also coordinate the delivery of such priorities Key Responsibilities Accountabilities Key Responsibilities Drive the formulation and delivery of IT Strategies ensuring continuous alignment with the Stanbic IBTC Nigeria s business strategies Lead Business Management function in support of the Chief Information Officer of Stanbic IBTC Nigeria Oversee reports and presentations on IT performance Oversee IT Business Control team Identify report and resolve financial risks and issues Manage manpower resources for the Information Technology Department of Stanbic IBTC Nigeria in collaboration with Human Capital Oversee Production Assurance and Customer Care team responsible for Service Operations Service Transition and Service Design Benchmark service levels against other banks with a view to improving our services Business Information Officer Preferred Qualification and Experience Qualification and Experience First Degree IT related course and Computer Sciences IT Infrastructure Library ITIL IT Service Management ITSM qualification Project Management Certification Minimum of 10 years experience in IT Service management Minimum of 7 years experience in the implementation of ITIL Processes Incident Problem Change Release Service Asset Configuration Management Availability Capacity and Financial Management processes Minimum of 7 years experience in Project delivery experience Scope Risk Issue Cost Time Procurement Stakeholder management Knowledge Technical Skills Expertise Technical Competencies Financial management Research and information gathering IT strategy and planning IT knowledge PLEASE NOTE All our recruitment and selection processes comply with applicable local laws and regulations We will never ask for money or any form of payment as part of our recruitment process If you experience this please contact our Fraudline on 27 800222050 or forward to TransactionFraudOpsSA standardbank co za

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