Silver Service Waiter / Waitress Vacancy at Grand Pela Hotel and Suites
Grand Pela Hotel and Suites
Abuja, Nigeria
1d ago
source : MyJobNigeria

INTRODUCTION : -

Silver Service Waiter / Waitress job opportunity is available at Grand Pela Hotel and Suites for individuals who possess relevant qualifications.

Position Summary

  • A Silver Service Waiter / Waitress is generally a more experienced waiter that specialises in serving food, using a fork and spoon, from platters directly to the guests’ plates at the table
  • He or she is responsible to provide Food and Beverage service to guests according to established standards, policies and procedures
  • Also, provide a courteous and professional service at all times
  • Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times.
  • DUTIES AND RESPONSIBILITIES : -

  • Able to prepare all Food and beverage mise-en-place duties prior to service
  • Able to provide a warm welcome and fond farewell to the guests
  • Greet guests according to the standards to ensure superior service
  • Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
  • Possess good knowledge of a different kind of silverware
  • Good knowledge in maintaining all type of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service
  • Setup the restaurant according to the table plan,cover layout and standards defined by the hotel’s management
  • Make sure all assigned duties prior to service are completed
  • Attend service briefings prior to each meal period
  • Know the restaurant menu and Specials of the day
  • Greet and seat guests
  • Offer Menu and Wine List and attend to napkins
  • Take Food and Beverage orders
  • Serve Food and Beverage orders
  • Check and clear Waiter’s station during and after service
  • If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness
  • Handle all guest complaints in a professional manner
  • Clear soiled silverware and any other operating equipment to designated wash-up / storage area
  • Able to generate the final bill from the POS system and offer to guest settlement
  • To clear and re-set tables according to instructions
  • To clean all soiled linen to the designated area
  • Report any theft or damages to Manager / Assistant Manager
  • Report to Restaurant Manager / Assistant Manager before completion of the shift
  • Help other areas of the restaurant such as answering telephones and completing financial transactions
  • Print closing report and drop the cash with the front office / accounts department
  • Tally the Credit Card settlements for the day with the batch closing report from EDC machine
  • Close the shift at the POS terminal
  • Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times
  • Able to have a complete understanding of the Restaurant’s operating policies and procedures
  • Must participate in staff training and briefings
  • Able to maintain a good teamwork relationship with colleagues
  • Able to maintain a high standard of personal appearance and hygiene at all times
  • Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner
  • Assist in stocking linens, china, glass, silver, and food items for service
  • Assist in preparation of smaller items such as toast, soup, or beverages
  • Able to carry out other reasonable duties and responsibilities as assigned
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Postgraduate or diploma in hotel management or related course.
  • Experience

  • Minimum of 4 years in a similar position in a high volume luxury or full-service hotel chain or restaurant.
  • Prerequisites :

  • Have good interpersonal skills
  • Have good communication skills
  • Have exceptional knowledge and skills about silver service
  • Eye for detail
  • Must be efficient and speedy
  • Able to stand for long periods
  • Basic computer knowledge
  • Familiar with operating POS (Point of sale) systems
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