Intuit Automation is Recruiting For Customer Service Representative
Intuit Automation
Lagos, NG
5d ago
source : Mrjobsnaija

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Intuit Automation’s Career and Recruitment Offer

Job title : Customer Service Representative

Job Location : Lagos

Deadline : May 31, 2021

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  • The selected candidate will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    Customer Service Responsibilities list :

    Manage large amounts of incoming phone calls

    Generate sales leads

    Identify and assess customers’ needs to achieve satisfaction

    Build sustainable relationships and trust with customer accounts through open and interactive communication

    Provide accurate, valid and complete information by using the right methods / tools

    Meet personal / customer service team sales targets and call handling quotas

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    Keep records of customer interactions, process customer accounts and file documents

    Follow communication procedures, guidelines and policies

    Requirements

    Strong phone contact handling skills and active listening

    Familiarity with CRM systems and practices

    Customer orientation and ability to adapt / respond to different types of characters

    Excellent communication and presentation skills

    Ability to multi-task, prioritize, and manage time effectively

    High school diploma

    The pay for this position is between N50,000 N100,000

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