Customer Service Representative

Tetra Pak Limited

Lagos, Nigeria

4d ago

source : Fuzu

Job Summary

We are looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager.

The successful candidate will drive order management and design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

Requirements

We believe you have :

Degree in Logistics, Supply Chain or equivalent.

3 years of experience as a Customer Service Representative

Requires the ability to quickly gain a full understanding of customer operational needs

Requires strong business communication skills at all levels and disciplines; both written and oral

Requires a high degree of accuracy in collating, checking and analyzing data and information

Requires proficiency in MS office skills, with a working knowledge and experience of relevant business systems (SAP)

Able to maintain an eye for detail in a high pressure working environment whilst maintaining consistency and courtesy

Able to manage multiple tasks while demonstrating time management / prioritisation skills

Able to understand and work within defined processes

Able to effectively negotiate solutions to sales and operational planning issues

Able to work in a matrix organisation aligned to account teams and specialist functions

Able to demonstrate a flexible working attitude

Able to work effectively in a team environment.

What you will do

Secure OFPM execution :

Secures supply chain PM / AM order fulfilment : Order management, design administration, invoicing, claim administration, logistics.

Synergy with internal functions : planning, logistics, additional material, marketing, technical service to secure smooth order handling always led to increase productivity.

Perform Sales forecast End User role

Drive continuous improvement :

Participate in WCM teams to identify process and tools productivity opportunities (office, supply chain pillars)

Seek for process and system automation opportunities

Increased overall productivity in front-office and back-office processes

Focused KPI s

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