Customer Service Representative
Tetra Pak Limited
Lagos, Nigeria
4d ago
source : Fuzu

Job Summary

  • We are looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager.
  • The successful candidate will drive order management and design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.
  • Requirements

    We believe you have :

  • Degree in Logistics, Supply Chain or equivalent.
  • 3 years of experience as a Customer Service Representative
  • Requires the ability to quickly gain a full understanding of customer operational needs
  • Requires strong business communication skills at all levels and disciplines; both written and oral
  • Requires a high degree of accuracy in collating, checking and analyzing data and information
  • Requires proficiency in MS office skills, with a working knowledge and experience of relevant business systems (SAP)
  • Able to maintain an eye for detail in a high pressure working environment whilst maintaining consistency and courtesy
  • Able to manage multiple tasks while demonstrating time management / prioritisation skills
  • Able to understand and work within defined processes
  • Able to effectively negotiate solutions to sales and operational planning issues
  • Able to work in a matrix organisation aligned to account teams and specialist functions
  • Able to demonstrate a flexible working attitude
  • Able to work effectively in a team environment.
  • What you will do

    Secure OFPM execution :

  • Secures supply chain PM / AM order fulfilment : Order management, design administration, invoicing, claim administration, logistics.
  • Synergy with internal functions : planning, logistics, additional material, marketing, technical service to secure smooth order handling always led to increase productivity.
  • Perform Sales forecast End User role
  • Drive continuous improvement :

  • Participate in WCM teams to identify process and tools productivity opportunities (office, supply chain pillars)
  • Seek for process and system automation opportunities
  • Increased overall productivity in front-office and back-office processes
  • Focused KPI s
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