Igbo US based TI/VRI Interpreter
globo
Igbo US
4d ago

About the role :

As a GLOBO Interpreter you need to :

  • Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
  • Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
  • Conduct intake and pre-session scripting for each client.
  • Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
  • Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
  • Technical Requirements :

  • High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
  • If you have sufficient internet speeds (10 / 5 or higher), you may choose to take calls directly through your computer and skip the phone altogether.
  • Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable / internet provider).
  • Your phone line should not have call waiting, voicemail, call forward, Caller ID, Voice Messaging, or any other feature that would interfere with call delivery.

  • Cellular and cordless phone are not allowed.
  • Your Background and Experience :

  • Full fluency in English in addition to your mother tongue.
  • Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
  • Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
  • Excellent accuracy - listening, memory retention.
  • Very good medical terminology knowledge and ability to reference medical glossaries during active calls.
  • Training Program in the interpreting / language industry is a plus.
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