Customer Service Executive - Smash Group
Smash Group
6d ago
source : BetaJob

Job Description

Customer Service Executives are often client’s primary point of contact with a company at such, they are charged with creating a lasting good impression of the company in clients’ minds, be it existing or new.

Our ideal candidates MUST be self-motivated, solution-driven and have customers’ satisfaction at heart


Coordinate the Customer Service team to ensure sales, customer satisfactions and target meeting.

Act as a liaison officer between the company and the client, communicating and coordinating sales and customers

Manage large amounts of incoming phone calls

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information, answer questions and inquiries about the company’s product / services, and resolve any emerging problems that customers’ accounts might face with accuracy and efficiency.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Identifying and assessing customer needs to achieve satisfaction.

Develop a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.

Keep records of customer interactions, process customer accounts and file documents

Generate sales leads that develop into new customers using digital marketing tools

Meet personal / customer service team sales targets and call handling quotas

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Ensure excellent service standards and maintain high customer satisfaction.


A Degree in a Communication, Management or related fields

1-3 years experience in Call center or Client / Customer Service roles. Experience at an investment company is an added advantage

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Excellent communication and presentation skills

Proficiency in Microsoft Office Suite

Experience in mediation and conflict resolution techniques

Data analysis skills.

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