Mobile App Support Officer& Transfers
Workforce Group
Lagos, Lagos, Nigeria
3d ago

JOB DESCRIPTION Job Title : Mobile App Support Officer, TransfersLocation Lagos, NigeriaJOB PURPOSEThe purpose of this role is to support the Mobile App Channel Manager in driving sales, product uptake and channel utilisation as it relates to Interbank Transfers & Other transfer services available on the Mobile App.

JOB CONTEXT The Mobile App Support Officer, Transfers is responsible for growth of Mobile App Interbank transaction volume & value, service offerings and revenue for all customers.

This role also deals with pushing sustainable capabilities to create stickiness in the customer lifecycle. The Mobile App Support Officer, Transfers is expected to play a critical role in : Regularly analyzing the customer portfolio across Consumer Banking with a view to determine Mobile App Interbank Transfers customers (90-days Active & Transacting)Engage customers weekly via SMS, in-App Notifications, WhatsApp messages & other available means to drive Mobile App Interbank Transfers uptake & growth in transaction volume & value and revenueRegularly review revenue generated from Mobile App Interbank Transfers and ensure that there are no revenue leakagesTrack Mobile App Interbank Transfers transaction approval success rate and ensure that general transfer complaints are escalated and resolved immediatelyStakeholder’s management working closely with in-country stakeholders to drive Interbank & Other Transfer Services adoption and utilisation on the Mobile AppKEY RESPONSIBILITIES Business and Financial performance Drive Mobile App Interbank Transfer customers transaction volume and valueContribute to general Mobile App Revenue through Fees charged on Interbank Transfers ServicesManage marketing & product costs relating to Interbank Transactions on the Mobile AppProcess, Control and Operational Performance Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controlsUtilize the internal control system in place to minimize operational losses and monitor its adequacy and effectivenessCustomer Excellence Drive customer service excellenceEstablish and sustain a customer-centric business culture, leveraging on technologyEnsure high customer satisfaction as measured and monitored through Customer feedback surveys Risk Management & GovernanceIdentifying, assessing, monitoring, controlling and mitigating risks as it affects clients’ usage of our channelsLimit and reduce risk exposures through wide use of controls on digital channelsEnsure compliance to regulatory requirements as it concerns customer usage of our digital channelsQualifications Basic knowledge of digital channels, payments, A Bachelor’s Degree or its equivalent is required at the minimum, Strong interpersonal, influencing and communication skills.

  • Skillset Required : Marketing, Customer Service, Scala, Banking, Excel, risk management strategies
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