About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation.
With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.
General Position Summary
The Operations Manager provides general management and leadership for all program support functions at the field level including procurement, logistics, asset, warehousing, admin, property management and information technology.
The Operations Manager proactively and informatively communicates and coordinates the program support functions with Mercy Corps staff in state office in Maiduguri (Borno State) and other field locations (Damaturu) in Yobe state and Abuja country office (as and when required).
Essential Job Responsibilities
Strategy and Vision
user while adhering to donor and Mercy Corps procurement guidelines.
risk program activities, in particular those providing a direct financial benefit to participants (e.g. vouchers, cash distributions), requiring high value procurement, or the distribution of in-kind goods.
Accountability to Beneficiaries
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Logistics Officer, Admin officer, Senior procurement officer, IT officer. Technical supervision of field operations staff.
Reports Directly To : Operations Director, Abuja
Works Directly With : Operations, Finance, Program Managers, technical advisors, and others
Knowledge and Experience
The successful Operations Manager will have proven experience working effectively in emergency contexts. S / he will have strong leadership qualities and will have demonstrated previous experience in building team commitment toward the achievements of program objectives.
It will be essential to have experience in setting up systems and procedures in difficult environments, as well as good understanding on what makes systems and procedures work.
Effective verbal and written communication, multi-tasking, organizational, and prioritization skills are critical as are an ability to work in remote environments, an awareness of and sensitivity to multi-
cultural international humanitarian work and ability to train and facilitate dialogue among a diverse group of individuals with various skill sets and working styles.
S / he must have an ability to creatively problem-solve, to juggle multiple priorities under tight deadlines, and to calmly and diplomatically deal with unexpected and sudden events impacting program operations with patience, tenacity, and a good sense of humor.
Living Conditions / Environmental Conditions
The position will be based in Maiduguri, Borno State, Nigeria and may require travel to other field sites 40%. Housing will be in established guesthouses.
Security in the field locations require additional vigilance and accessibility will be reassessed continuously. Access to good medical services in the field is limited.
Phone communication, internet, electricity and water is available but might be erratic.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit / TDY to a field posting.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background.
We are committed to creating an inclusive environment.