Locations : Utako, Zone 5, Gudu Market, Abuja
As a Client Service Manager in Personal Banking, you’ll take a lead role in delivering an outstanding experience to our retail customers.
You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs
A good First Degree in any discipline. Relevant Masters’ degree will be an advantage
Typically, a minimum of 4 years’ financial services experience with focus on Retail banking related experience
A recognized professional certification will be an added advantage
Knowledge of credit and the credit approval process; able to work with business and risk officers, product partners and clients on credit requests and issues
Good analytical aptitude and proven ability to learn and exert sound judgment
Consistently demonstrate strong attention to detail and follow-up skills
Ability to be client focused and results oriented
Proven planning, negotiation and organizational skills; able to prioritize and manage multiple client requests
Excellent verbal and written communication skills
Consistently demonstrate a professional attitude
Knowledge of retail products is a plus
What We Offer You in Return
Competitive pay that surpasses industry and matches global standards
Merit driven performance management system
Adequate training and development to help improve your knowledge.
Employee recognition based on Performance
Identify, build and deepen relationships to gain incremental market share of the business segment through the use of financial planning and excellent discovery and profiling skills.
Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling and suitability assessments
Draw up work schedules for identifying and marketing prospective customers
Structure credit facilities to address customers’ needs and prepare / review credit proposals with the Regional Sales Manager
Monitor and ensure customers’ compliance with credit agreements
Partner with Analysts to assist with the preparation of client presentations, relationship reviews, credit reviews, and client portfolio.
Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
Monitor the unit’s performance against monthly / quarterly / annual plans
Ensure the timely resolution and client satisfaction on all financial and operational inquiries and investigations and escalations
Provide on-the job training for Account Officers
Prepare and present the team’s Monthly Profitability Report (MPR) to the Group
Perform other duties as may be assigned by the Regional Sales Manager