Client Service Manager - Abuja
Workforce Group
Abuja, Nigeria
5d ago
source : Fuzu

Locations : Utako, Zone 5, Gudu Market, Abuja

Job Description

  • As a Client Service Manager in Personal Banking, you’ll take a lead role in delivering an outstanding experience to our retail customers.
  • You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs
  • Desired Skills

  • A good First Degree in any discipline. Relevant Masters’ degree will be an advantage
  • Typically, a minimum of 4 years’ financial services experience with focus on Retail banking related experience
  • A recognized professional certification will be an added advantage
  • Knowledge of credit and the credit approval process; able to work with business and risk officers, product partners and clients on credit requests and issues
  • Good analytical aptitude and proven ability to learn and exert sound judgment
  • Consistently demonstrate strong attention to detail and follow-up skills
  • Ability to be client focused and results oriented
  • Proven planning, negotiation and organizational skills; able to prioritize and manage multiple client requests
  • Excellent verbal and written communication skills
  • Consistently demonstrate a professional attitude
  • Knowledge of retail products is a plus
  • What We Offer You in Return

  • Competitive pay that surpasses industry and matches global standards
  • Career Growth
  • Merit driven performance management system
  • Adequate training and development to help improve your knowledge.
  • Employee recognition based on Performance
  • Responsibilities

  • Identify, build and deepen relationships to gain incremental market share of the business segment through the use of financial planning and excellent discovery and profiling skills.
  • Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling and suitability assessments
  • Draw up work schedules for identifying and marketing prospective customers
  • Structure credit facilities to address customers’ needs and prepare / review credit proposals with the Regional Sales Manager
  • Monitor and ensure customers’ compliance with credit agreements
  • Partner with Analysts to assist with the preparation of client presentations, relationship reviews, credit reviews, and client portfolio.
  • Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
  • Monitor the unit’s performance against monthly / quarterly / annual plans
  • Ensure the timely resolution and client satisfaction on all financial and operational inquiries and investigations and escalations
  • Provide on-the job training for Account Officers
  • Prepare and present the team’s Monthly Profitability Report (MPR) to the Group
  • Perform other duties as may be assigned by the Regional Sales Manager
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