Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Decide regularly which loans may be terminated and supervise the termination process
Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy
Enhancing the debt recovery process and working with the internal team and external collection agencies, integration with the Customer Support unit
Introducing debt recovery initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology
Preparation of reports, providing insights based on data analysis and identification of patterns
Regularly review the communication in use in order to achieve efficiency and effectiveness
Your profile :
A University degree from any related field is preferred.
2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
Apt in negotiating and persuading
Young, smart and hungry for achieving extraordinary results
Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
Excellent collaborator and team player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Proficiency in Excel and PowerPoint
Must have completed the mandatory NYSC programme or have an exemption letter.
Benefits and perks :
Coaching opportunities and learning Financial Technology from the best
Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
Regular get-togethers like team events, etc.
Flexible working hours and offsite work arrangements
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.