Sub-Saharan Africa Quality Coordinator (FMCG) - Accra
Edge Recruiter Nigeria Ltd.
Accra, NG
2d ago

Our client is multinational food FMCG company with operations in over 30 countries. They are currently looking to hire a Quality Coordinator that will cover Sub-Saharan Africa.

Mission :

  • Provide Leadership in Quality by ensuring full implementation of the Quality Strategy in the region.
  • Regions :

  • Sub-Saharan Africa Markets and Factories
  • Organisational Chart / Report Lines :

  • Solid Line to Corporate Quality Manager
  • Dotted Line to African Technical Manager
  • No formal Reports but strong relationship with Factory quality managers
  • Based in Accra offices
  • Key Responsibilities :

    Quality mastership

  • Ensure the implementation of programs in the quest for zero defect, including root cause analysis after incidents (or near misses), DMAIC and other tools
  • Right Quality

  • Responsible to define and follow up action plans in factories and co-mans with relevant technical support
  • Responsible to ensure factories have solid processes in place to address non conformities and to ensure compliance and food safety
  • Be part of the (potential) relevant crisis management teams
  • Responsible for the development and sharing of Best Practices and 'One Pager' Quality Learnings between factories, whenever relevant
  • Develop and Implement robust methods for collection and management of complaints in the Region
  • Right Cost

  • Responsible to ensure factories have a strong process to ensure Raw Material and Finished Product analytical data quality is reliable and accurate, have control over their non-quality related costs and improve them
  • Right Place

  • Actively participate in Quality-related Factory Improvement Activities
  • Involvement in CAPEX projects to improve Quality
  • Right Expertise

  • Develop and update generic skill matrix for Quality Management roles in the factory teams
  • Perform gap assessment to define training plans to develop the teams
  • Compliance

  • Lead the follow up of audit quality related corrective actions and update processes accordingly
  • Ensure that our client's Units are complying with our client's Quality Management System requirements and other applicable instructions and standards, by providing training, support for implementation and ensuring that systems are properly audited.
  • Ensure that our clients Quality System follows a Continual Improvement process by providing training and support, ensuring that quality related processes performance is monitored
  • Key Indicators

  • Consumer / Costumer Complaints rate
  • Non-quality Cost (%)
  • 100% Standards implemented in Factories
  • Accomplishment of improvement programs
  • 100% root cause analysis for every food safety and quality incident
  • Supplier Non conformity case management Q2 and close out
  • Quality skills matrix deployment
  • Requirements

  • University Degree in relevant field (Food Technology, Veterinary, Chemical, Nutrition).
  • Minimum of 5 years experience in a similar role in Africa , within the Food industry.
  • Experience in managing and influencing a team of people across different African countries.
  • International exposure and Experience in dealing with entities across different regions
  • Knowledge of Food safety requirements, legal standards and quality processes.
  • Effective interaction with other departments / suppliers & Teamwork
  • Excellent written and oral communication skills in English and a second language is a plus.
  • Proven track record of leadership, team management and influencing skills
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