Lead Customer Experience Specialist
KyDAL Office Point
Ibadan, Nigeria
6d ago
source : Fuzu

Skills / Requirements

  • Able to converse and correspond in English
  • A minimum of 4 years experience in customer service preferred
  • Qualification in Project management / marketing will be an advantage
  • Experience in Communication / media or Photography will be an added advantage
  • Excellent communication skills, on the telephone or in writing.
  • Very patient in handling concerns from different types of customers.
  • Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.
  • Good task management and cross-functional team coordination skills.
  • Ability to work as part of a team, to integrate with others and to show personal initiative.
  • Results-oriented, career-minded, hard-working, focused, and team-oriented player.
  • Strong analytical and problem-solving skills.
  • Has the initiative and the ability to offer new ideas.
  • Strong knowledge of customer care processes and techniques.
  • Job Brief

  • We are looking for a passionate Lead Customer Experience Specialist to help support our Market.
  • Responsibilities

  • To support the department to handle administrative tasks raised by internal teams, external customer's requests, enquiries & complaints via email, phone, web chat, marketplaces and social media in a timely manner.
  • Understand customer enquiries and respond via applicable channels : email, phone, web chat, marketplaces, and social media.
  • Analyze, review and recommend appropriate solutions to enhance process efficiency and service standards.
  • Able to communicate effectively with customers in a friendly and police manner following the processes.
  • To ensure customer's requests are attended within the time frames to avoid any service delays.
  • To work in a team environment and support each other in multitasking & flexible working hours / days.
  • Proactive in attending to customers' needs & solving their issues.
  • Communicate with various departments in order to maintain goodwill and to solve customers' issues
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