Lead Customer Experience Specialist

KyDAL Office Point

Ibadan, Nigeria

6d ago

source : Fuzu

Skills / Requirements

Able to converse and correspond in English

A minimum of 4 years experience in customer service preferred

Qualification in Project management / marketing will be an advantage

Experience in Communication / media or Photography will be an added advantage

Excellent communication skills, on the telephone or in writing.

Very patient in handling concerns from different types of customers.

Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.

Good task management and cross-functional team coordination skills.

Ability to work as part of a team, to integrate with others and to show personal initiative.

Results-oriented, career-minded, hard-working, focused, and team-oriented player.

Strong analytical and problem-solving skills.

Has the initiative and the ability to offer new ideas.

Strong knowledge of customer care processes and techniques.

Job Brief

We are looking for a passionate Lead Customer Experience Specialist to help support our Market.

Responsibilities

To support the department to handle administrative tasks raised by internal teams, external customer's requests, enquiries & complaints via email, phone, web chat, marketplaces and social media in a timely manner.

Understand customer enquiries and respond via applicable channels : email, phone, web chat, marketplaces, and social media.

Analyze, review and recommend appropriate solutions to enhance process efficiency and service standards.

Able to communicate effectively with customers in a friendly and police manner following the processes.

To ensure customer's requests are attended within the time frames to avoid any service delays.

To work in a team environment and support each other in multitasking & flexible working hours / days.

Proactive in attending to customers' needs & solving their issues.

Communicate with various departments in order to maintain goodwill and to solve customers' issues

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