The Hotel General Manager is responsible for all aspects of operations at the hotel, today to day staff management, and guests.
He / she should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximize operations, and guest satisfaction.
Work Very closely with the hotel owners and other stakeholders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
The Manager would also be required to manage between profitability and guest satisfaction measures.
Manage hotel operations to improve performance as well as enhance the revenue earning capacity
Strategically develop new business to maximize the earnings and wealth of the Hotel
Market the hotel services and ensure the hotels / businesses are fully booked on a daily basis
implement an integrated company policy covering all the departments of the Hotel.
Set up controls to minimize fraud to its barest minimum.
Supervise compliance standards to the hotel rules and regulations and exercise disciplinary measures as needed in line with company policy
Ensure guest services are up to standard in the hotel
Effectively manage staff in order to maximize their potential and effectiveness.
Reports to Management Daily, weekly and monthly
Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty
At least 4 years experience in the hospitality industry as a General Manager or Asst. General Manager.
A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
Working knowledge of MS Office; knowledge of hotel management software
Excellent customer service skills as well as business mindset
Demonstrable attitude in decision-making and problem-solving