Dynamics ERP Technical Support Engineer
Tek Experts
lagos, NG
4d ago
source : Mrjobsnaija

Tek Experts's job vacancy, Career and Recruitment

Job title : Dynamics ERP Technical Support Engineer jobs in Lagos Job Location : Lagos Deadline : March 31, 2022

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  • Were seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.

    You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.

    This role is expected to take cases escalated by customers and / or Level 1 Support Engineers and should provide quick and accurate support.

    A career in tech. Work with the biggest and best names in technology.

    We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.

    We celebrate diversity in every way. In fact, its the reason weve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

    Responsibilities

    The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration / automation.

    First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.

    To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.

    This role will :

  • Communicate with end users / system administrators / solution integrators via phone, email, and / or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.
  • Qualifications

    Dynamics is a good fit for you if :

  • Youre familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
  • Youre proficient in both written and oral English.
  • Youre creative, adaptable and have strong problem-solving skills.
  • Youre customer-obsessed, take the initiative and exceed expectations.
  • Youre a fast learner interested in understanding our products.
  • Youre proficient in both written and oral English.
  • In this role :

  • 2 3 years of technical and customer support experience are required.
  • Higher-level technical education is preferred.
  • Certifications relevant to the product are helpful.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Dynamics ERP Technical Support Engineer in Lagos
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