JOB DESCRIPTION Job Title : Relationship Manager, Advantage Banking JOB PURPOSE To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets. This position is responsible for driving the Advantage Banking Business downstream and reaching out to customers.
KEY RESPONSIBILITIES Business and Financial performance Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
Achieve a satisfactory level of knowledge of Advantage Banking products and services.Open new personal and non-personal accounts, provide access to automated teller machine (ATMs) through sale of card products and also ensure customers are online real time through sale of mobile banking and internet banking productsPromote the sale of deposits, investment, credit and loan productsComplete credit and loan documentations, research and evaluate loan applicant financial status, references, credit and ability to repay the loan, also ensure that standards and credit policies of the bank are respected and strictly followedPrepare statement on delinquent accounts and forward irreconcilable accounts for loan recovery actions.
Ensure all fees and commissions on consummated transactions are taken by other units of the branchEnsure full re-activation of dormant accounts in line with policies and KYCPromptly process new investment request for customers, liquidation request and dispatch of all investment certificates at the branch level.
Effective and constant monitory of advantage customer’s account with a view to beefing up sameCustomer Excellence Handle client queries of day to day nature and assist in resolving client’s problems within the team Leadership and people management Track and provide weekly reports on Portfolio performance at RM level Team Player Process, control and operational performance Ensure full adherence to Operational Risk and Compliance guidelines e.
g. KYC and anti-money laundering measures.Constantly monitor credit portfolio to ensure maximum of 3% NPL. Strategic initiatives Lead strategic initiatives that will create business growth Experience & Qualifications At least 2 years’ experience in a consumer banking based line of business.
Bachelor’s Degree Skills, Capabilities & Personal attributesCustomer / market orientated and NetworkingAbility to establish direction and drive executionExcellent at delivering and owning results Strong interpersonal, influencing and communication skills.