Sales Manager at Whispering Palms Resort
Whispering Palms Resort
Lagos, Lagos, ng
16h ago
source : Ecadoo

Details Maximize occupancy and average rate of hotel through creative and selective selling Maximize the use of the grounds and all other facilities through creative and selective selling Accurately report the month end year to ndash date room night and revenue accounts to Corporate Executive members for revenue increasing opportunities and possible action plans Report on trends in the industry and local markets Accurately forecast all strong tentative and definite groups on an ongoing basis paying particular attention to the forecasted average rate comp units forecasted and accurate room night forecast based on history Oversee the design and development of all collateral utilised in the sales process Qualification and solicitation of existing and new accounts through Personal visits Telephone calls Written correspondence Participation in promotional events Participation in industry and community events as well as trade shows Travel to industry events and sales calls Review meeting quotas goals and forecasts for quality and quantity of room nights To ensure the prompt and efficient service of all meals snacks functions and beverages to the required standards To ensure that profit margins are maintained agreed costs are not exceeded through effective control systems including issuing against dockets sales analysis menu costings and cash checks To anticipate guests rsquo needs and respond promptly to guests rsquo requests nbsp Review the daily activities such as occupancy rate Catering banqueting activity Purchases Meetings conferences VIPs special guests To ensure that sales executives are well trained correctly and smartly dressed and serve their customers in a professional and friendly manner To ensure that room service orders are executed promptly and that they comply with the required standards To ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner To act as Duty Manager as required To ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation To ensure that company and statutory hygiene standards are maintained in all areas To attend timeously to customer complaints To take the necessary steps in the event of theft burglary or fire To ensure that reports and administration requirements are timeously submitted Maintain positive working relationships with the Federal and State Governments Visitor rsquo s Bureau and other tour agencies operating in the country as well as all lead sources To ensure that fair discipline is effected To ensure that fire and evacuation drills are held regularly To prepare and submit on the required format all information necessary for budgeting purposes timeously and accurately Contact and entertain clients ndash not only during their site visits but also while groups are in house and through invitations to contacts within the Lagos area To hold regular staff meetings To be fully aware of trends in the industry and make suggestions for improvement of the operation To attend meetings as required To carry out or ensure that regular On the Job Training is taking place to agreed standards QUALIFICTAION HND Bachelor rsquo s Degree in Marketing Communications or related field 5 years rsquo B2B sales experience 3 years in leadership sales position Track record of superior performance metrics Excellent negotiation skills Strong decision making abilities Able to travel up to two weeks per month Familiarity with CRM software At least three years rsquo experience in hotel and hospitality industry

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