19 / Aug / 2019 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -
one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities Business PerformanceProduct : -Responsible for driving Business banking liability budget. -Responsible for executing the Nigeria agenda on Business Banking Deposits and supporting Cash Management initiatives (for Business Banking) to deliver sustainable growth in Deposits across Nigeria.
Achieve the Revenue, Balance Sheet, Product Margins as per budget-Ensure consistent Service and Product delivery on client propositions as per budgeted benchmarks by identifying challenges related to (a) products and processes design, for resolution by Product team in the centre and (b) process execution within Sales, Operations and Service teams, for resolution in country with the relevant stakeholders-
Implement and commericalise global standard Product program for Products in Nigeria. -Collaborate effectively with Business Banking Sales and Relationship teams and CIB / TB to leverage the eco-
system and help deliver budgeted Balance Sheet and NFI targets-Execute global standard Product Optimization strategies to deliver Product level RoRWA -
Implement the integrated product segment strategy to launch / re-launch the program value proposition and specific enablers and track program performance.
Responsible for Portfolio health of relevant products- delivery through regular engagement with operations, retail analytics and Finance in country and region to track portfolio performance (through lead indicators) and taking necessary actions to ensure balance build and activation in line with budgeted objectives-
Responsible for ensuring that Governance & Controls around BB Deposit Products are in line with CAD and Global PPG. Ensure that there is a standardized process around Account opening and rollover Term deposit.
Product Launches & Product Maintenance -Execute the global Product standardization and Product rationalization agenda across BB Deposits in Nigeria-
Work with segment and frontline teams to identify client needs and launch existing global product solutions to meet these needs.
In the absence of existing global solutions work with the regional team to have the relevant proposition developed as a global solution for implementation Product & Service Delivery-
Have oversight and take ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfilment of products through engagement with relevant stakeholders involved in executing the standard process to ensure we deliver a seamless client CVP-
Complaints & Client Experience : Collaborate closely with the CEPG teams to Identify gaps and design failures in existing process and products and work with global and regional product teams to solve for endemic design issues to improve overall product and Service deliverySales & Service ManagementAchieve Business Clients’ segment target growth of Revenues, Assets, Liabilities & profits-
Ensure that the sales and distribution strategy is aligned with the Group modelGovernance-Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, and controls in the business and, if necessary, oversee changes in these areas-
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Pre-liquidation refund approvals-Optional Issuer fees authorization-Optional Issuer fees refund and approvalsStrategy-Support Implementation of new Projects / Products (i.
e. approved enhancements across all products)-Research local and global trends to improve service and product offerings to clients-
Monitor competition and keep abreast of the product offerings / service developments-Partner with Stakeholders to enhance products and service synergy / enable improved services and deliverables.
Partner with Country ITO, Operations, Procurement, Segment and Finance Teams on service level management.-Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
People and Talent-Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from my team and work in collaboration with risk and control partners including all Stakeholders.
Risk Management-Ensure compliance with the process for bid submission. -Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group.
Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them-
The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures-
Ensure a full understanding of the risk and control environment in area of responsibility-Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to : identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Regulatory & Business conduct -Display exemplary conduct and live by the Group’s Values and Code of Conduct. -Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.-Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders-Country BB Sales and Deepening teams-Country RB Head -Country and Group teams (Products, Segments, CEPG, Operations, Credit Risk team, L&C, Finance, Retail Analytics)-
Auditors -RegulatorsOther Responsibilities-Embed here for good and Group’s brand and values in Nigeria / RB / Retail Banking Products Team.