IT Specialist - Speedaf Logistics
Speedaf Logistics
Lagos
2d ago
source : BetaJob

Job Summary

  • We are looking for an I.T. Specialist to provide front-line technical-support services to our business and staff pertaining to various technical issues and needs relating to hardware, software, and IT services.
  • Responsibilities

  • Cooperate with other departments to deal with the daily exceptions, handle business requirements, fix system bugs, and communicate with HQ IT for urgent issue handling if necessary.
  • Support eCommerce business development, provide IT API solution to realize information flow connection between eCommerce and Speedaf, including order placing and tracking
  • Be responsible for updating and revising the national IT system training materials, improving the training methods and system.
  • According to network development plan and customer needs, formulate IT standard operating procedures.
  • Carrying out scheduled tasks, including backups, daily checks and administration.
  • Escalating necessary incidents within the Infrastructure to the IT team Lead and management.
  • Responding to and logging user’s requests and faults and providing first line technical support over internal core technologies and services.
  • Keeping users informed of any IT related issues that may affect workflow.
  • Communicate with third party service providers to raise and resolve issues.
  • Deal with IT system problems and support Chinese employees to develop new business and provide IT solution to meet customer demand
  • Providing feedback on any issues faced with troubleshooting e.g. updating documentation, configuration of user set ups, in order to help improve internal processes.
  • Monitoring and updating our IT Service Management tools, and processes and diagnosing and resolving hardware and software faults
  • Perform related duties consistent with the scope and intent of the position.
  • Requirements

    Experience and Qualifications :

  • The ideal candidate must have a minimum of Bachelor's degree in Information Technology, Computer Science or a related field.
  • Minimum of 3 years hands-on experience in providing first-line exceptional IT support in a business environment.
  • Possessing any I.T. Certifications would be considered a plus
  • Solid working knowledge and familiarity with software and server solutions.
  • Competences and Attributes :

  • Excellent written and verbal communication skills; communicating to all levels within an organization.
  • Age range : 24-35 years old
  • Must have completed NYSC
  • Advanced knowledge of MS Office Suite including PowerPoint, Word and Excel.
  • Must have excellent troubleshooting skills and documentation capabilities
  • High energy, motivated, open-minded with the ability to resolve problems efficiently and effectively
  • Self-motivated and must have a positive attitude to work, with the ability to handle high-pressure situations.
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