Associate Solution Architect
eRecruiter
Lagos, ng
4d ago

Job Description

Our Client who is focused on implementing tailored digital transformation solutions that match each business needs and ambitions by supporting them to achieve lower operational costs, improved productivity, standardized processes, data security, competitive market offerings and high customer engagement are looking to hire a Associate Solution Architect .

Responsibilities

The Associate Solutions Architect will carry out these functions :

Carry out tasks in the direction of an experienced Team member.

Work with Customers to design Technology infrastructure.

Propose best practices to optimize customers’ environment in performance, security, and

cost.

Creation of a well-informed strategy and administer the adoption process.

Design architecture solutions to effectively meet the strategic needs of the Customers.

Evaluate and prioritize customer support cases

Communicate and solve customers' problems via phone, email, live chat, and face-to-face

meetings.

Provide bills for your services.

Work with all internal groups, including support, sales, engineering, product

management, and consulting.

Prepare accurate and timely reports

Work within a client's project team.

Requirements

1 Year of experience as a Technical Engineer in a similar role

Motivation to learn new skills and technologies

Basic understanding of web Services, API and IP based protocols

Critical thinker and problem-solving skills.

Hands-on experience with Windows / Linux / Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Ability to learn and work on changing and emerging technologies.

Follow standard procedures of their organizations to resolve issues by escalating them to

the relevant internal departments.

Documents technical knowledge in the knowledge database.

Excellent report writing and presentation skills

Strong interpersonal communication and collaboration skills.

Bachelor’s degree in Computer science, B.Eng., or relevant degree or higher.

1 year minimum experience.

Certification in Microsoft, Linux, Cisco or similar technologies is a plus

Proof of other technical certifications / trainings

Requirements

1 Year of experience as a Technical Engineer in a similar role Motivation to learn new skills and technologies Basic understanding of web Services, API and IP based protocols Critical thinker and problem-solving skills.

Hands-on experience with Windows / Linux / Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Ability to learn and work on changing and emerging technologies.

Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

Documents technical knowledge in the knowledge database. Excellent report writing and presentation skills Strong interpersonal communication and collaboration skills.

Bachelor’s degree in Computer science, B.Eng., or relevant degree or higher. 1 year minimum experience. Certification in Microsoft, Linux, Cisco or similar technologies is a plus Proof of other technical certifications / trainings

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