INTRODUCTION : -
IT Helpdesk / Support Officer job opportunity is available at NPF Microfinance Bank Plc for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES : -
Monitor and respond quickly to incoming requests relating to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users on the network.
Keep inventory of all equipment, software, and licensed users.
Install, configure, and upgrade PC software.
Ensure all user request are closed and user requested are resolved timely in line with the MTTR
Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
Ensure monthly availability and review of all user related issues.
Ensure issues logs is maintained, reviewed and resolved by the parties involved for issues that can’t be resolved internally.
DESIRED EXPERIENCE & QUALIFICATION : -
Must have a minimum 2 years working experience in similar position
A minimum of B.Sc / HND in Computer Science, Electrical / Electronics Engineering, Statistics, Operational Research, Mathematics and other related qualification with minimum of second class lower or Upper credit
Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional and order IT service management framework is very necessary .
Preferred Skills :
Initiative, self-motivated, ability to work under pressure and deliver results
Good customer service.