IT Helpdesk / Support Officer Vacancy at NPF Microfinance Bank Plc
NPF Microfinance Bank Plc
Abuya, Nigeria
15h ago
source : MyJobNigeria

INTRODUCTION : -

IT Helpdesk / Support Officer job opportunity is available at NPF Microfinance Bank Plc for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES : -

  • Monitor and respond quickly to incoming requests relating to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users on the network.
  • Keep inventory of all equipment, software, and licensed users.
  • Install, configure, and upgrade PC software.
  • Ensure all user request are closed and user requested are resolved timely in line with the MTTR
  • Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
  • Ensure monthly availability and review of all user related issues.
  • Ensure issues logs is maintained, reviewed and resolved by the parties involved for issues that can’t be resolved internally.
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Must have a minimum 2 years working experience in similar position
  • A minimum of B.Sc / HND in Computer Science, Electrical / Electronics Engineering, Statistics, Operational Research, Mathematics and other related qualification with minimum of second class lower or Upper credit
  • Certification :

  • Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional and order IT service management framework is very necessary .
  • Preferred Skills :

  • Initiative, self-motivated, ability to work under pressure and deliver results
  • Good customer service.
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