Translate/Transcribe Volunteer at Save the Children Nigeria
Save The Children
Maiduguri
5d ago
source : BetaJob

Job Details

Job Title : Translate / Transcribe Volunteer (National Position)

Ref No : 1900045E

Location : Maiduguri, Borno

Employee Status : Fixed Term

Child Safeguarding

  • Level 3- The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.
  • Role Purpose

  • To listen to recorded dictations to accurately interpret, translate, transcribe and document on a database.
  • Key Areas of Accountability

    Objective 1 : CRM Development, Support, Logistics and Coordination :

  • Ensure a proper filing system for all the complaints and feedback received through the voice recorder
  • Support in aggregating CRM data from the field to a summary CRM database
  • Support in identifying complaint and other feedback trends that indicate where the Programs can improve.
  • Receive and respond to beneficiary complaints under the direction and supervision of MEAL Manager / Accountability
  • Support in following up on complaints and feedback internal referrals with appropriate offices and sectors and respond to raised pending issues
  • Translating and transcribing voice complaints and feedbacks
  • Proficient in excel and word
  • Objective 2 : Routine Monitoring and Evaluation :

  • Support field teams to collect information on potential case studies and success stories
  • Other duties as directed.
  • Skills and Behaviours (our Values in Practice)

    Accountability :

  • Accuracy and timeliness in all areas of responsibility
  • High level of accuracy in work, and ability to analyse complex sets of relationships and situations
  • Holds self and others accountable
  • Ambition :

  • Creating best-in-class EA function
  • Future-orientated, thinks pro-actively
  • Collaboration :

  • Working effectively with stakeholders to achieve common goals
  • Excellent communication and interpersonal skills
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners
  • Approachable, good listener, easy to talk to
  • Creativity :

  • Designing more effective admin and data management systems
  • Willing to take disciplined risks
  • Integrity :

  • Honest, encourages openness and transparency, demonstrates highest levels of integrity
  • Education and Experience

  • Minimum of National Diploma (health sciences, social sciences, development studies or other)
  • Candidates must have at least progressive experience working in a related position in particular Humanitarian experience.
  • Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standard, Data Quality Assurance (DQA) is an asset
  • Knowledge and Skills :

  • Excellent Listening skills
  • Good in time management
  • Must be detail oriented
  • Good writing and editing skills
  • Fluency in Hausa, Kanuri, Shuwa and English language is a MUST
  • Excellent skills in oral and written communications
  • Good interpersonal skills, ability to work in a multi-cultural team environment
  • Experience in implementing CRM is an advantage
  • Good IT skills is an advantage
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