Ongoing Recruitment at Cartrack Engineering Technologies
Cartrack Engineering Technologies
Lagos, Nigeria
3d ago
source : Jobgurus

Ongoing Recruitment at Cartrack Engineering Technologies

Cartrack Engineering Technologies was founded in Nigeria and commenced operations in 2003, as a subsidiary of the Cartrack Holdings Limited group, which listed on the Johannesburg Stock Exchange in 2014 (Bloomberg CTK : SJ).

Since its founding, the Cartrack Group of companies has swiftly developed into a leading provider of fleet management, stolen vehicle recovery and insurance telematics, with over 1 300 000 clients across 23 countries worldwide.

This growth can be attributed to the status of Vehicle-as-a-Service (VaaS) an emerging market that is rapidly gaining momentum in both the taxi and the logistics industries

We are recruiting to fill the position below :

Job Position : Control Room Operator

Job Location : Lagos

Job Engagement : Full-time

Purpose

  • To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures.
  • To ensure prompt, efficient and effective support to clients’ inquiries.
  • Key Responsibilities

  • Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
  • Provide support when required for none streaming issues to clients that call directly to Cartrack.
  • Attend to inbound calls from clients testing units or requesting positions on vehicles.
  • Escalate complex matters to systems support and IT- Support staff.
  • Coordinate all control room recoveries.
  • Provide weekly reports to Management.
  • Identify anomalies or faults from incoming cases.
  • Assist the Technical team during installations.
  • Attend to all activities during the shift.
  • Qualifications Required

  • Diploma in Information Technology Competencies
  • Excellent Communication Skills
  • Customer Services Orientated
  • Problem Solving Skills
  • Attention to Detail
  • Excellent command of English.
  • Must be prepared to work shifts.
  • Experience Required :

  • 2 years in Call Centre environment (inbound and outbound)
  • Experience in an emergency call centre environment an advantage
  • Experience dealing with clients.
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