Customer Service Officer (Female Fresh Graduates)
Alfred & Victoria Associates
Lagos
6d ago
source : BetaJob

Job Details

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  • Job Summary

    Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

    By helping customers understand the product and answering questions about their reservations.

    Responsibilities

    Managing incoming calls and customer service inquiries

    Generating sales leads that develop into new customers

    Identifying and assessing customers’ needs to achieve satisfaction

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.

    Responding promptly to customer inquiries.

    Acknowledging and resolving customer complaints.

    Knowing our products inside and out so that you can answer questions.

    Processing orders, forms, applications, and requests.

    Keeping records of customer interactions, transactions, comments, and complaints.

    Communicating and coordinating with colleagues as necessary.

    Providing feedback on the efficiency of the customer service process.

    Ensure customer satisfaction and provide professional customer support.

    Requirements

    Degree, or equivalent.

    Ability to stay calm when customers are stressed or upset.

    Comfortable using computers.

    Experience working with customer support.

    Track record of over-achieving quota

    Strong phone contact handling skills and active listening.

    Customer orientation and ability to adapt / respond to different types of characters.

    Excellent communication and presentation skills.

    Ability to multi-task, prioritize, and manage time effectively.

    Very attractive.

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