Front Office Manager
Hilton
Lagos
3d ago
source : BetaJob

Job Details

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  • Job ID : HOT07A9L

    Location : Ikeja, Lagos

    Job Description

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

    What will I be doing?

    As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

    A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

    Oversee the entire Front Office operation to maintain high standards

    Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

    Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

    Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

    Set departmental objectives, work schedules, budgets, policies, and procedures

    Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

    Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

    Maintain good communication and working relationships with all hotel departments

    Monitor staffing levels to meet cover business demands

    Conduct monthly communication meetings and produce minutes

    Manage staff performance issues in compliance with company policies and procedures

    Recruit, manage, train and develop the Front Office team

    Comply with hotel security, fire regulations and all health and safety legislation

    Act in accordance with policies and procedures when working with front of house equipment and property management systems

    Assist with other departments, as necessary

    What Are We Looking For?

    Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

    A Degree or Diploma in Hotel Management or equivalent

    A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and / or retail sector

    High level of IT proficiency

    High level of commercial awareness and sales capabilities

    Experience of managing people and developing people

    Previous experience of managing a department and Profit and Loss account

    Excellent leadership, interpersonal and communication skills

    Accountable and resilient

    Commitment to delivering a high level of customer service

    Ability to work under pressure

    Excellent grooming standards

    Flexibility to respond to a variety of work situations

    Ability to work on your own and as part of a team

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

    Familiar with Property Management Systems

    A Degree or Diploma in Hotel Management or equivalent.

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