Customer Service Officer - Khenpro Global Services
Khenpro Global Services
Lagos
4d ago
source : BetaJob

Job Description

Preparing the Customer Service Guidelines.

Solving all product or service related issues of the customers.

Keeping a proper record of the customers.

Maintaining and updating the information of the customers regularly.

Providing the best possible solution to the queries of the customers.

Take customer orders and fulfil them.

Requirements

HND / Bachelor's Degree with 1 - 3 years work experience.

Proven customer support experience or experience as a Client Service Representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt / respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Must be ready to work Mondays through Saturdays and rotational basis on Sundays.

Previous experience working in a confectionery company is an added advantage.

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