Floor Team Manager
Lagos, Nigeria
2d ago
source : Fuzu

Report to : Head of Branch

Responsible For : Host, waiters, food runners, counter attendants, and shift leaders

Liaise with : Steward, parking attendant, waiters on wheels, phone host, bartenders, kitchen attendants, kitchen shift leader, head of the kitchen, bar leader, and Head of Branch

Mission : Support the restaurant operations and activities, supervise the floor staff, and uphold the policies and quality standards of the company to ensure guest satisfaction.

Supervise the floor opening and closing procedure according to checklist

Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material

Monitor the implementation of standards set for products and practice to ensure food safety

Orient and encourage floor staff to promote menu items pushing sales

Handle the software system operations

Ensure good grooming, hygiene, safety and sanitation practices in floor area

Look after the assets and provide necessary inventories when needed

Report the needs of regular maintenance and upkeep of the floor and its equipment

Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities

Ensure a good and professional communication channel among and the floor team and with the head of branch through logbooks, memos, briefings and meetings.

Initial aggressive interaction through seeking and soliciting feedback from guests and handling their complaints

Review the daily, weekly, monthly and yearly reports related to floor operations

Review the yearly plan for events and promotions with the head of branch

Report the floor state of operations to Head of Branch providing advice for possible improvement.

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