Assistant Human Resources/ Training Manager
Marriott Hotels
Ikot Ekpene, Nigeria
2d ago

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local.

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Assistsin carrying out the daily activities of the Human Resource Office includingrecruitment, total compensation, and training and development.

  • Additionally, he / she assists in delivering HRservices that meet or exceed the needs of employees and enable businesssuccess;
  • as well as ensuring compliance with all applicable laws, regulationsand operating procedures.

    Helps drivecompany values and philosophy and ensures all training and developmentactivities are strategically linked to the organization’s mission and vision.

    Workswith property leadership team to identify and address employee and organizationaldevelopment needs. The position is responsible for ensuring effective trainingis in place to enable the achievement of desired business results.

    Training programs focus on a variety oftopics, including product knowledge, company philosophy, and customer serviceand leadership skills.

    Conducts needs assessments, designs and developstraining programs and facilitates the delivery of both custom and corporatetraining programs.

    Measures the effectiveness of training to ensure a return oninvestment.


    Education and Experience

    Highschool diploma or GED; 2 years experience in the human resources, managementoperations, or related professional area; OR

    2-yeardegree from an accredited university in Human Resources, BusinessAdministration, or related major; no work experience required.


    Assisting in Managing Recruitment and Hiring Process

    Assistsin the interviewing and hiring of Human Resource employee team members with theappropriate skills, as needed.

    Assistsin establishing and maintains contact with external recruitment sources.

    Attendsjob fairs and ensures documentation of outreach efforts in accordance withHuman Resource Standard Operating Procedures.

    Networkswith local organizations (e.g., Hotel Association and peers) to sourcecandidates for current or future openings.

    Assistsin monitoring candidate identification and selection process.

    Performsquality control on candidate identification / selection.

    Assisting in Administering and Educating Employee Benefits

    Workswith the unemployment services provider to respond to unemployment claims;reviews provider reports for accuracy and corrects errors.

    Assistswith unemployment claim activity reports.

    Attendsunemployment hearings and ensures property is properly represented, as needed.

    Assisting in Managing Employee Development

    Assistswith departmental orientation program for employees to receive the appropriatenew hire training to successfully perform their job.

    Ensuresemployees are cross-trained to support successful daily operations.

    Assistswith coordination and facilitation of new hire orientation program to generatea positive first impression for employees and emphasize the importance of guestservice in company culture.

    Ensuresattendance by all new hires and participation of the leadership team intraining programs

    Assistswith ensuring departmental orientation processes are in place and employeesreceive the appropriate new hire training to successfully perform their job.

    Assisting in Maintaining Employee Relations

    Assistsin maintaining effective employee communication channels in the property (e.g.,develops daily communications and assists with regularly scheduled property-widemeetings).

    Reviewsprogressive discipline documentation for accuracy and consistency, and checksfor supportive documentation and is accountable for determining appropriateaction.

    Utilizesan open door policy to acknowledge employee problems or concerns in a timelymanner

    Ensuresemployee issues are referred to the Department Manager for resolution orescalated to the Director of Human Resources / Multi-Property Director of HumanResources.

    Partnerswith Loss Prevention to conduct employee accident investigations, as necessary.

    Communicatesperformance expectations in accordance with job descriptions for each position.

    Assisting in Managing Legal and Compliance Practices

    Assistswith ensuring employee files contain required employment paperwork, properperformance management and compensation documentation, are properly maintainedand secured for the required length of time.

    Assistswith ensuring compliance with procedure for accessing, reviewing, and auditing employeefiles and ensure compliance with the Privacy Act.

    Assistswith ensuring medical records are maintained in a separate, secure andconfidential medical file.

    Facilitatesrandom, reasonable belief and post accident drug testing process (in propertieswhere applicable).

    Communicatesproperty rules and regulations via the employee handbook.

    Assistswith ensuring all safety and security policies (e.g., property removal, lostand found items, blood borne pathogens, accident reporting, and hygiene) arecommunicated to employees on a regular basis through orientation, propertymeetings, bulletin boards, etc.

    Assistswith periodic claims reviews with Regional Claims office to ensure claims areclosed in a timely manner and reserve levels are appropriate for open claims.

    Assistswith managing Workers Compensation claims to ensure appropriate employee careand manage costs.

    Administering Employee Training Programs

    Promotesand informs employees about all training programs.

    Displaysleadership in guest hospitality, exemplifies excellent customer service andcreates a positive atmosphere for guest relations.

    Helpsemployees identify specific behaviors that will contribute to serviceexcellence.

    Ensuresemployees receive on-going training to understand guest expectations.

    Useseffective training methods to ensure employees have a good understanding ofguest satisfaction and can demonstrate guest satisfaction skills.

    Meetswith training cadre on a regular basis to support training efforts.

    Observesservice behaviors of employees and provides feedback to individuals and / ormanagers.

    Evaluating Training Programs Effectiveness

    Monitorsenrollment and attendance at training classes.

    Meetsregularly with participants to assess progress and address concerns.

    Partnerswith operational leaders to assess if employees demonstrate effective technicaland leadership skills.

    Reviewscomment cards, guest satisfaction results and other data to identify areas ofimprovement.

    Measurestransfer of learning from training courses to the operation.

    Ensuresadult learning principles are incorporated into training programs.

    Developing Training Program Plans and Budgets

    Ensuresall training and development activities (department specific and generalproperty training) are strategically linked to the organization’s mission andvision.

    Identifiesperformance gaps and works with managers to develop and implement appropriatetraining to improve performance.

    Makesany necessary adjustments to training methodology and / or re-trains asappropriate.

    Alignscurrent training and development programs to effectively impact key businessindicators.

    Establishesguidelines so employees understand expectations and parameters.

    Developsspecific training to improve service performance.

    Drivesbrand values and philosophy in all training and development activities.

    Incorporatesguest satisfaction as a component of departmental meetings with a focus oncontinuous improvement.

    Managing Training Budgets

    Participatesin the development of the Training budget as required.

    Managesbudget in alignment with Human Resources and property financial goals.

    Managesdepartment controllable expenses to achieve or exceed budgeted goals.

    UtilizesP-card if appropriate to control and monitor departmental expenditures.


    Adaptability - Maintains performance level underpressure or when experiencing changes or challenges in the workplace.

    Communication - Conveys informationand ideas to others in a convincing and engaging manner through a variety ofmethods.

    ProblemSolving and Decision Making - Identifiesand understands issues, problems, and opportunities; obtains and comparesinformation from different sources to draw conclusions, develop and evaluatealternatives and solutions, solve problems, and choose a course of action.

    ProfessionalDemeanor - Exhibitsbehavioral styles that convey confidence and command respect from others; makesa good first impression and represents the company in alignment with itsvalues.


    Buildingand Contributing to Teams - Actively participates as a member of a team to move the team toward thecompletion of goals.

  • Drivingfor Results - Sets highstandards of performance for self and / or others; assumes responsibility forwork objectives;
  • initiates, focuses, and monitors the efforts of self and / orothers toward the accomplishment goals; proactively takes action and goesbeyond what is required.

    Planningand Organizing - Gathers information and resources required to set aplan of action for self and / or others; prioritizes and arranges workrequirements to accomplish goals and ensure work is completed.


    CoworkerRelationships -Interacts with others in a way that builds openness, trust, and confidence inthe pursuit of organizational goals and lasting relationships.

    CustomerRelationships -Develops and sustains relationships based on an understanding of customer needsand actions consistent with the company’s service standards.

  • GlobalMindset - Supports employeesand business partners with diverse styles, abilities, motivations, and / orcultural perspectives;
  • utilizes differences to drive innovation, engagement andenhance business results; and ensures employees are given the opportunity tocontribute to their full potential.

    GeneratingTalent and Organizational Capability

    OrganizationalCapability - Evaluates and adapts the structure of own assignments and suggests improvementsto work processes to best fit the needs and / or support the goals of anorganizational unit.

    TalentManagement - Provides support and feedback to help individuals develop andstrengthen skills and abilities needed to accomplish work objectives.

    Learning andApplying Professional Expertise

    AppliedLearning - Seeks and makes the most of learning opportunities to improveperformance of self and / or others.

    BusinessAcumen - Understands andutilizes business information to manage everyday operations.

    TechnicalAcumen - Understandsand utilizes professional skills and knowledge in a specific functional area toconduct.

    Personneland Human Resources Knowledge of principles and procedures for personnel recruitment, selection,training and development, compensation and benefits, labor relations andnegotiation, and personnel information systems.

    Compensationand Benefits - Theknowledge of principles, regulatory laws, and application of human resourcescompensation and benefit methods, including workers compensation and workaccident procedures.

    EEO - Knowledge of federal, state, andlocal laws and regulations that affect employment. This includes the ability to administer andmonitor Affirmative Action programs and analyzing diversity reports.

    AssociateRelations - Knowledgeof the broad range of relationships that could impact an employee, employer, orapplicant. This includes knowledge offederal and state laws, company policies and practices, and ethical obligationsto investigate, evaluate, and recommend an appropriate resolution to anemployee or labor relations complaint.

    Recruitmentand Hiring - Ability torecruit, interview, and hire qualified candidates. This includes knowledge of best practices foreach stage of the selection system.

    Training - The ability to perform training needsassessment analysis, develop training programs, and effectively deliveringtraining modules to employees.

    Payroll - Knowledge of principles andapplication of human resources hourly and management payroll methods andpractices.

    Educationand Training -Knowledge of principles and methods for curriculum and training design,teaching and instruction for individuals and groups, and the measurement oftraining effects.

    BasicCompetencies -Fundamental competencies required for accomplishing basic work activities.

    BasicComputer Skills - Usesbasic computer hardware and software (e.g., personal computers, word processingsoftware, Internet browsers, etc.).

    MathematicalReasoning -Demonstrates ability to add, subtract, multiply, or divide quickly, correctly,and in a way that allows one to solve work-related issues.

    OralComprehension -Demonstrates ability to listen to and understand information and ideaspresented through spoken words and sentences.

    ReadingComprehension -Demonstrates understanding of written sentences and paragraphs in work-relateddocuments.

    Writing - Communicateseffectively in writing as appropriate for the needs of the audience.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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